Intake, Triage Administration Officer

WHAT WE OFFER

• Full-time role Permanent
• Generous salary packaging benefits
• Extra time off! Enjoy up to 10 additional paid days of leave including public holidays over the Christmas/New Year period
• A supportive Employee Assistance Program
• CBD location with excellent access to public transport

ABOUT US

Circle Green Community Legal (Circle Green) is a community legal centre providing humanitarian tenancy workplace and family and domestic violence legal advice casework community legal education referrals outreach and support.

ABOUT THE ROLE

The Intake Triage and Administration Officer plays a key role in delivering high-quality client-centred intake and administrative services across phone online and in-person channels. The position is responsible for assessing and prioritising client legal and non-legal needs coordinating timely referrals to internal and external services and ensuring a seamless trauma-informed client experience.

Working closely with lawyers paralegals and support staff the officer supports the effective delivery of legal services by maintaining accurate client records coordinating appointments and interpreters and assisting with data entry and reporting. The role also includes supervising and training volunteers while fostering collaborative relationships with stakeholders to enhance service accessibility and outcomes for clients.

ABOUT YOU

We are seekinga dedicated and caring individual who enjoys a challenge and is interested in making a difference to the lives of the people we work with.

Experience & Skills

• Excellent written and verbal communication skills with the ability to understand and convey complex details to people with English as second language mental illness functional illiteracy and people under pressure.
• Sound judgment and ability to workin line with established systems and processes.
• Time management and organisation skills (including multi-tasking)with proven ability to prioritise work activitiesand meet deadlines.
• Ability to undertake data entry tasks with precision and accuracy when working under pressure.
• Well-developed interpersonal skills including conflict resolution skills including the ability to provideappropriateand responsive support to clients.
• Demonstrated capacity to workboth independently and as a collaborative and supportive team member.

Join a team of passionate likeminded individuals committed to creating accessible justice and delivering best practice services to our community. If you have any questions would like a confidential discussion about the role or would like a copy of the position description please contact Human Resources at (08)or via email at

Circle Green is committed to fostering a diverse and inclusive workplace that values and supports all individuals. We encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people people from Culturally and Linguistically Diverse backgrounds people from the LGBTIQA community and people with disabilities.

HOW TO APPLY

To apply please submit your CV and a cover letter outlining how you meet the criteria above by 1st June 2026. Please note that shortlisting interviewing and appointment may begin immediately. Circle Green reserves the right to close the position prior to the closing date. Early applications are encouraged. Due to a high volume of applications only shortlisted candidates will be contacted. Thank you for your interest in working at Circle Green.