Duty Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Duty Manager is responsible for overseeing daily hotel operations during assigned shifts ensuring smooth functioning of all departments and delivering excellent guest service. The role includes handling guest complaints supervising Heartists maintaining hotel standards resolving operational issues and ensuring compliance with safety and hospitality policies.
Key Responsibilities:
- Supervise hotel operations during shifts
- Ensure high guest satisfaction and service standards
- Handle guest concerns and emergency situations
- Coordinate with Housekeeping F&B and other departments
- Prepare shift reports and maintain operational records
- Support and guide Heartist to ensure efficient operations
Qualifications :
- Degree/Diploma in Hospitality Management preferred
- 35 years of hotel operations experience
- Strong leadership communication and problem-solving skills
- Flexibility to work shifts weekends and holidays
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
