IFM Director

What This Job Involves

The National IFM Operations Director is a mission-critical leadership role responsible for facility operations client relationship management and strategic oversight of critical infrastructure environments. This position demands a seasoned professional with extensive experience in designing constructing and managing critical facilities who can drive operational excellence innovation and establish industry-leading best practices while maintaining the highest standards of performance and reliability.

This leader ensures the accounts success in meeting SLAs KPIs and mitigating financial safety and operational risk. The National Lead in collaboration with the performance management and regional teams will manage a standardized delivery model across multiple regions to ensure consistent service quality and efficiency.

What Is Your Day-to-Day

Responsible for All Aspects of Facilities Management Within the Portfolio:

• Deliver Critical Facilities management integrated facility management (IFM) engineering operations & financials across 100M sq. ft. and 25000 sites in North America
• Scope of work includes partnering with Regional Directors on executing client-driven initiatives providing 24/7 support for network sites work order management including reactive and preventive maintenance work within client-approved budgets and managing 3rd party vendor delivery of IFM services
• Leverage deep expertise in critical environment design and construction to continuously review assess and enhance current design standards ensuring alignment with evolving industry best practices emerging technologies and client operational requirements
• Apply proven experience from 10-15 years of hands-on involvement in designing and constructing critical facilities to inform operational strategies capital planning and infrastructure upgrades
• Drive HSSE/EHS (Environmental Health and Safety) compliance with regulatory laws codes and regulations
• Support engineering leadership to participate in Engineering programs including the JLL Client Assurance Program (JCAP)
• Establish team vision and strategy to ensure alignment with account and client objectives and interests
• Anticipate client needs and deliver to outperform on key performance indicators
• Ensure client satisfaction by providing a seamless interface to clients; demonstrate leadership responsiveness and creativity
• Create and manage a One JLL culture of high-performing teams which not only deliver operational excellence but keep employees engaged and thriving
• In conjunction with the Work Dynamics leadership team understand the firms strategy and goals and translate those into business opportunities
• Build successful relationships across the account including regional stakeholders and the Performance Management Team to ensure business requirements are understood and to promote confidence forward planning and best practices be a trusted advisor
• Collaborate with account-wide team and proactively share and reapply all learnings successes and best practices
• Collaborate and partner with the performance management team for ongoing operational support and risk mitigation
• Development and management of cost savings strategy with diligent tracking and reporting of initiatives
• Identify savings opportunities requiring creative solutions to meet client needs
• Bring on-account leading practices and/or innovations developed in the firm
• Identify needs and prepare strategic vision to develop and lead programs that create value for the client and ensure programs meet or exceed expectations
• Follow-through by providing management and leadership direction for the design development and implementation of programs
• Hire attract and retain a team of top talent employees; improve team performance through regular coaching and feedback

Desired Experience and Technical Skills Required:

• A minimum of 10-15 years of progressive experience in designing constructing and managing critical facilities environments including data centers telecom network operations centers (NOCs) central offices edge computing facilities or mission-critical infrastructure
• Demonstrated expertise in critical environment design standards including ANSI/TIA-942 (Data Center Standards) Uptime Institute Tier Classifications ASHRAE thermal guidelines BICSI standards and NFPA codes relevant to critical facilities
• Proven ability to review critique and enhance complex current design standards for critical infrastructure including electrical distribution systems HVAC/mechanical systems fire suppression security systems and building management systems (BMS)
• Hands-on experience managing the full lifecycle of critical facility projects from conceptual design through construction commissioning and operational handover
• Deep experience in Critical Facilities management design and construction and commercial IFM with a focus on high-availability environments
• Experience in the telecommunications industry including understanding of network infrastructure carrier hotels cell site facilities and distributed antenna systems (DAS)
• Proficient knowledge of Critical Facilities Management Facilities Engineering Program & Initiatives Management and mission-critical operations
• Proficient in using Corrigo or a similar CMMS (Computerized Maintenance Management System) for delivering IFM services
• Knowledge of power density planning N1/2N redundancy configurations uninterruptible power supply (UPS) systems emergency power systems (generators) and energy efficiency optimization for critical loads
• Demonstrated leadership/management skills and the ability to influence and negotiate at all organizational levels
• Ability to communicate complex technical and operational ideas in a concise and summarized manner to both technical and non-technical audiences
• Ability to recognize and diagnose trends and patterns; strong problem-solving ability
• Experience in implementing quality assurance and continuous improvement programs (Six Sigma Lean ITIL)
• Strong analytical skills both financial and planning
• Public speaking acumen and the ability to engage large groups
• Ability to develop and maintain trust with internal and client stakeholders
• Previous experience leading large teams in a fast-paced agile environment
• Detail-oriented organized flexible and a desire to tackle new challenges
• Ability to move people to action including self with a sense of urgency
• Advanced computer skills (MS Office including Excel Word PowerPoint and Outlook)
• Working knowledge of Building Information Modeling (BIM) AutoCAD or similar design/documentation platforms

Preferred:

• Bachelors Degree in Mechanical Engineering Electrical Engineering Business Administration Construction Management Property Management Operations Management or related field; Masters degree or MBA preferred
• Minimum 15 years of experience in critical environments and facilities management property management operations or related field
• Minimum 5 years of experience managing diverse management-level teams
• Proven track record managing complex cross-functional transformations
• Experience with telecommunications carrier networks 5G infrastructure fiber optic systems and wireless technology deployment
• Understanding of cybersecurity considerations for critical facility infrastructure and building automation systems
• Track record of successfully navigating regulatory environments including local building codes OSHA requirements and telecommunications-specific regulations
• Experience managing vendor relationships with original equipment manufacturers (OEMs) engineering firms and construction contractors
• Demonstrated success in capital project planning budgeting and execution for critical infrastructure modernization programs

Professional certifications such as:

• Certified Data Center Professional (CDCP) or Certified Data Center Specialist (CDCS)
• BICSI Registered Communications Distribution Designer (RCDD)
• Uptime Institute Accredited Tier Designer (ATD) or Accredited Tier Specialist (ATS)
• ASHRAE Building Energy Assessment Professional (BEAP)
• Project Management Professional (PMP)
• Certified Facility Manager (CFM)
• Leadership in Energy and Environmental Design (LEED) Accredited Professional
• Professional Engineer (PE) license