Cloud Technician

As our Cloud Support Technician youll be the first point of contact for customers providing responsive and effective support. Youll manage service desk tickets from start to finish - logging tracking and resolving issues and escalating when needed to keep operations running smoothly.

In addition you will:

• Monitor and manage security and backup alerts to maintain system integrity
• Assess and triage tickets prioritising incidents for timely resolution
• Identify recurring issues and proactively flag potential problems for investigation
• Implement minor standard changes to support customer environments
• Collaborate in team meetings and contribute ideas for process improvements
• Build strong customer relationships ensuring clear communication and high satisfaction

• Have experience with Microsoft 365 and a good understanding of Azure and Intune

• Are comfortable with Windows Server and Active Directory

• Have worked in a customer service customer support or service desk role

• Can manage and prioritize workload effectively

• Communicate clearly and confidently both in writing and verbally

• Are familiar with ITSM tools and eager to learn new technologies

(Bonus points for experience in MSP environments ITIL practices or Microsoft certifications but not essential.)

Salary: Depending on Experience Benefits

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs 24/7/365.

• Our services support 25000 users globally and proactively monitor 45000 devices in key areas:
• Azure infrastructure managed service
• Modern Workplace: Office 365 Microsoft 365 and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender Sentinel

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first please contact us on

Were an equal opportunities employer and want our vacancies to be available to all so if you need us to make any reasonable adjustments during the process then just let us know.