Testing Services Administrator

Title: Testing Services Administrator

Employee Classification:Clerical & Secretarial

Institution:TCAT-Jackson

Department:Testing

Campus Location: TCAT Jackson

Job Summary

Maintain and coordinate testing schedules for multiple testing vendors across all campus testing locations.
Oversee testing operations across multiple testing vendors including entrance exams for health occupations programs High School Equivalency (HSE) testing and industry-recognized certification exams.
Ensure a secure quiet and professional testing environment that supports compliance with testing vendor standards and promotes a positive testing experience.
Manage and maintain the RegisterBlast scheduling platform including test scheduling reporting student registration support and related administrative functions.
Obtain and maintain certification and re-certification status with all assigned testing vendors in accordance with vendor policies and requirements.
Participate in required training webinars and professional development activities to remain current on testing vendor procedures technology updates and compliance standards.
Establish and maintain relationships with local industry when necessary for testing purposes.
Perform other duties as assigned by the Workforce Development/Campus Coordinator and the Vice President of Workforce Development.

Job Duties

Minimum Qualifications

Bachelors degree in education or a related field.
A minimum of three years of experience in customer service or educational environment.

Preferred Qualifications

Knowledge Skills and Abilities

Demonstrated proficiency in the use of computer systems testing platforms scheduling software and related technology required for test administration and troubleshooting.
Strong organizational and multitasking skills with the ability to manage multiple testing schedules priorities and responsibilities in a fast-paced environment.
Ability to exercise sound judgment maintain confidentiality and demonstrate a high level of responsibility and attention to detail.
Excellent interpersonal and customer service skills with the ability to communicate professionally and compassionately with students staff and members of the public.
Ability to remain calm adaptable and professional while addressing testing concerns technical issues and varied student needs.
Strong problem-solving skills and the ability to work independently while ensuring compliance with testing procedures and policies.

Physical Demands / Working Conditions

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