Associate Manager, Operations

About Checkr
Checkr is building the data platform to power safe and fair decisions. Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including Amazon DoorDash Netflix Kimpton and Anthropic.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

About the Role

Truework recently acquired by Checkr provides access to crucial employment income information and asset information needed for mortgage loans apartment rentals background checks and more. We are disrupting a $5B industry dominated by legacy incumbents and outdated processes with a better product and intense customer focus. Within Checkr Truework operates independently allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

Truework is hiring an Associate Manager Operations to lead our Manual Verifications team an essential function that sits at the core of our business. The Manual Verifications team delivers the cornerstone to Trueworks success by delivering high-quality service and ensuring each verification is handled with accuracy and care. The team operates at the intersection of product and platform execution managing hundreds of thousands of verifications each month.

The Associate Manager will lead a team of revenue-generating specialists driving execution on team goals and maintaining high standards of operational excellence. The ideal candidate brings a strong understanding of KPI management quality assurance and team coaching with a proactive approach to problem-solving and continuous improvement.

What youll do:

• Lead a team of verification specialists through performance management coaching mentorship and professional development while overseeing attendance schedules and disciplinary actions
• Track individual and team metrics prepare weekly reports maintain comprehensive documentation and escalate critical issues to leadership
• Analyze quality failures conduct regular audits and ensure team deliverables meet company standards and SLAs
• Identify performance trends develop corrective action plans and implement solutions to address gaps and inefficiencies
• Design and facilitate training programs on quality protocols operational workflows product offerings and customer personas in collaboration with senior team members
• Partner with leadership on operational initiatives stay current on product updates and customer needs and ensure timely completion of cross-functional deliverables

What you bring:

• 2 years or more of leadership experience in call center management operations team management or a related field
• 3 years of experience in a customer-facing role
• 2 years of experience in leading projects or peers to achieve common goals
• Outstanding organizational planning and problem-solving skills with the ability to prioritize multiple issues and produce solutions
• Excellent written and verbal communication skills; proven ability to establish relationships with direct reports peers executives and clients
• Strategic and Process-Oriented: Takes initiative to set priorities drive results and improve workflows by identifying inefficiencies.
• Mentorship and Data-Driven Problem Solving: Develops talent upholds high performance standards and uses data analysis to identify root causes and implement solutions.
• Collaborative and Communicative: Works cross-functionally navigates multiple systems and clearly conveys expectations feedback and updates.
• Organized and Adaptable: Balances priorities meets deadlines delivers quality work and effectively responds to change.
• An A-player mindset with a strong bias for action: you raise the bar move with urgency stay resilient through ambiguity and take ownership to deliver meaningful outcomes.

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend

At Checkr we believe an in office work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO; San Francisco CA; Nashville TN; and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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