Head of Operations PlayMatrix
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide casino sports betting platform and payments and affiliate management to 300 customers worldwide.
But thats not all! Were not just about numbers were about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia were all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape one groundbreaking solution at a time.
We are looking for a highly driven and execution-focused Head of Operations to lead the day-to-day performance of our Live Casino business within PlayMatrix!
This role is responsible for running a tight efficient and scalable live casino operationensuring 24/7 delivery optimizing costs and maximizing studio revenues. You will own operational performance across studios workforce and service delivery turning strategy into disciplined execution.
What Youll Own:
Operational Performance & Delivery
Ensure seamless 24/7 live casino operations across all studios and markets.
Drive operational discipline consistency and reliability in game delivery.
Lead incident management escalation handling and rapid resolution processes.
Maintain clear KPIs SLAs and performance tracking across all operational layers.
Studio Efficiency & Cost Optimization
Optimize cost structures across studios including staffing scheduling and resource allocation.
Closely monitor and improve key metrics such as:
Cost per table / per shift
Staffing ratios
Studio utilization
Identify inefficiencies and implement initiatives to reduce operational costs without impacting quality.
Maximize revenue generation from live casino studios through:
Table performance optimization
Capacity utilization
Market-specific adjustments
Compliance & Risk Management
Ensure full adherence to gaming regulations licensing requirements and internal policies.
Partner with Compliance and Legal teams on operational governance.
Maintain strong fraud prevention and risk control practices.
Scalability & Execution
Execute scalable operational models for:
New studio launches
Market expansion
Dedicated client setups
Ensure operational readiness and smooth execution of growth initiatives.
What Were Looking For:
8 years of experience in operations with strong exposure to high-volume 24/7 environments.
Experience in live casino similar real-time operations is crucial.
Proven track record in cost optimization and operational efficiency.
Experience managing large shift-based teams.
Strong operator mindset: structured disciplined and results-driven.
Highly analytical with a focus on metrics performance and continuous improvement.
Ability to balance cost efficiency with quality and revenue outcomes.
Hands-on leader who can dive into operational details when needed.
Strong stakeholder management across Operations Tech Product and Commercial teams.
Comfortable working in fast-paced high-pressure environments.
Heres What We Offer:
Start with 22 days of annual leave with 2 additional days added each year up to 32 days by your fifth year with us.
Hybrid work schedule is available after the first three months of employment with up to 50 days of work from home per year.
Benefit from two Free Fridays each year limited to one per quarter.
3 sick leave days per year no doctors note required.
Daily catered lunch or monthly lunch allowance.
Private Medical Subscription.
Access online learning platforms like Udemy for Business and LinkedIn Learning and a budget for external training.
Access to an Employee Assistance Program through TELUS Health.
Our office perks include parking on-site massages and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym
At EveryMatrix were committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
