S2P Regional GBS Operations Lead
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Yesterday
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1 Vacancy
Job Summary
We are Infosys Romania.
We offer business consulting technology and engineering solutions and end-to-end transformative business process management services to some of the worlds most iconic brands.
As part of a largescale global transformation a worldleading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to worldclass standards. To support this journey we are seeking a strong Source to Pay (S2P) Regional GBS Operations Lead who will play a critical role in leads end-to-end operational performance for Source to Pay service improving processes and ensuring operational excellence in our Bucharest delivery center. This is your chance for a once in a lifetime career experience playing a part in the creation of a fully independent new FMCG company and a greenfield GBS organization.
The role ensures consistent execution of global standards while adapting to regional regulatory and business requirements. It drives operational governance manages teams and/or service providers optimizes cost and productivity and supports transformations (ERP/VMS rollouts automation shared services expansion TSA exits or vendor transitions).
Your tasks in detail:
Skills you need to be part of the team:
Employee perks benefits:
We offer business consulting technology and engineering solutions and end-to-end transformative business process management services to some of the worlds most iconic brands.
As part of a largescale global transformation a worldleading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to worldclass standards. To support this journey we are seeking a strong Source to Pay (S2P) Regional GBS Operations Lead who will play a critical role in leads end-to-end operational performance for Source to Pay service improving processes and ensuring operational excellence in our Bucharest delivery center. This is your chance for a once in a lifetime career experience playing a part in the creation of a fully independent new FMCG company and a greenfield GBS organization.
The role ensures consistent execution of global standards while adapting to regional regulatory and business requirements. It drives operational governance manages teams and/or service providers optimizes cost and productivity and supports transformations (ERP/VMS rollouts automation shared services expansion TSA exits or vendor transitions).
Your tasks in detail:
- Own regional S2P performance across defined processes ensuring stable operations and predictable outcomes;
- Drive adherence to global process design standard work and service catalog; localize only where required by regulation;
- Ensure SLA attainment: cycle times touchless rates backlog health on-time payment and query resolution performance;
- Lead daily/weekly/monthly operational rhythms (tiered huddles WBR/MBR/QBR) issue management and escalation handling;
- Act as the primary operational partner for regional Procurement and Finance leaders; manage expectations and prioritize demand;
- Translate stakeholders needs into actionable roadmaps capacity plans and improvement initiatives;
- Build trust through transparency: performance reporting root cause analysis and proactive risk management;
- Ensure compliance with internal controls (e.g. SOX where applicable) policies delegated authority and audit requirements;
- Enforce correct procurement behavior: approvals 3-way match rules supplier due diligence and contract compliance;
- Own operational risk registers for the region including fraud prevention controls segregation of duties and exception governance;
- Support internal/external audits and ensure timely closure of findings;
- Identify quantify and deliver productivity improvements (Lean/Six Sigma) including process redesign and standardization;
- Lead automation initiatives: e-invoicing OCR/IDP RPA workflow optimization catalog expansion and supplier enablement;
- Support ERP/procurement suite releases and upgrades; coordinate UAT training cutover readiness and hypercare;
- Drive adoption of touchless processing and straight-through processing across requisitioning invoicing and payments;
- Lead coach and develop the regional S2P operations team fostering accountability and a continuous improvement culture;
- Build capability in problem solving controls mindset customer service and systems proficiency;
- Manage workforce planning role clarity (RACI) succession planning and performance management;
- Ensure knowledge management SOP upkeep and cross-training for resilience;
- Manage outsourced service providers to contracted SLAs productivity targets and continuous improvement commitments.
- Manage vendor governance: performance scorecards QBRs change requests and commercial discussions in partnership with Procurement;
- Ensure service transition readiness (e.g. new BPO onboarding scope migrations TSA exits);
- Manage regional operating costs productivity and budget; build business cases for automation and headcount changes;
- Improve cash and working capital outcomes by optimizing payment timeliness dispute resolution and early payment programs;
- Monitor and reduce leakage: non-PO spend maverick buying duplicate payments and late payment penalties;
Skills you need to be part of the team:
- Very good English Language skills (oral and written)
- Bachelors degree in Finance Accounting Business Supply Chain Operations or related field;
- Professional qualifications preferred: CPA/ACCA/CIMA CIPS Lean Six Sigma (Green/Black Belt) PMP/PRINCE2;
- 10 years in S2P / P2P / procurement operations / finance operations with increasing leadership responsibilities;
- 35 years leading teams and/or third-party providers (BPO/managed services) in a shared services/GBS environment;
- Demonstrated experience in regional multi-country operations (policy harmonization local compliance);
- Hands-on knowledge of S2P controls 3-way match supplier onboarding approvals dispute management and payment processes;
- Transformation exposure preferred: ERP/procurement suite rollout automation operating model redesign or TSA exit.
Employee perks benefits:
- Long-term and stable cooperation;
- Benefit platform;
- Organized training sessions during the first weeks and further upskilling courses (online with our experts);
- 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
- Modern cozy and central location in Bucharest;
- Teamwork in a multicultural environment;
- Medical subscription and life assurance.
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
