Senior Customer Success Manager North America MFD

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009 weve partnered with over 1000 clients including renowned brands like Kering McDonalds Ulta Beauty LOreal Disneyland Paris and LVMH among others. With a presence in 8 countries across 3 continents our team of 300 passionate individuals is dedicated to building the internet of the future.

At AB Tasty were more than just a company were a community. Joining AB Tasty means becoming part of a diverse dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team one dream

Were committed to creating a workplace where everyone feels empowered to share ideas take risks and make an impact. We also know that a happy team is a productive team thats why at AB Tasty were not just about delivering top-notch digital experiences - were committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

THE TEAM

The Customer Success Manager helps clients succeed with their digital optimization programs guiding them to get the most from AB Tastys suite of products- including testing personalization feature management search insights and recommendations.

• Team: Enterprise Customer Success North America

• Collaboration tools: Slack Jira Confluence and more

• Tools: Churnzero Gong PowerBI

• Travel: occasional travel to client meetings

YOUR MISSION

As we say at AB Tasty were the optimization partners pushing brave ideas from the inside out and the CS team is at the heart of that mission. As part of this team youll be a strategic partner elevating clients digital performance and helping them deliver better experiences for their users.

• Manage a portfolio of enterprise clients guiding them through platform onboarding adoption and long-term optimization strategies.

• Build and maintain trusted relationships with key stakeholders combining technical fluency with clear business understanding.

• Drive measurable business outcomes client retention and account growth by linking platform usage to shared success plans.

• Lead onboarding training and strategic enablement sessions to build client confidence and accelerate time to value.

• Liaise with Key Account Managers Engineering Product and Support teams to align internal resources identify risk and orchestrate cross-functional success.

• Develop deep expertise across multiple products while staying informed on industry trends

• Act as a proactive strategic partner who anticipates challenges captures product feedback and navigates complex environments beyond standard playbooks.

WHAT YOULL BRING

• 4 years client-facing SaaS or digital optimization managing enterprise accounts

• Confidence in engaging both decision-makers and end users (VPs Heads of Marketing Product Managers Engineers) with a consultative mindset.

• Passion for UX design analytics e-commerce and/or customer experience optimization enabling you to provide tailored strategic guidance.

• Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works

• Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient solutions-oriented mindset.

• Basic knowledge of how websites work including HTML CSS and JavaScript; bonus for familiarity with React Server-Side Rendering SPA APIs or SDKs. To bridge the gap between technical and non-technical teams

• Eagerness to continuously learn and adapt in an evolving environment embracing new products processes and team dynamics as we navigate organizational growth and integration.

If you dont meet 100% of these qualifications tell us why youd still be a great fit for this role in your application!

WHY YOULL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the companys growth.

• Ownership & Autonomy: We believe in trust no micromanagement just the freedom to excel.

• International Culture: Collaborate with a diverse global team across 8 countries.

• Career Development: We offer vast opportunities for professional growth education and upward mobility.

• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

INTERVIEW PROCESS

Step 1: Discovery interview with Talent Acquisition Specialist

Step 2: Hiring Manager interview

Step 3: Case study presentation

Step 4: Final meeting with peers

DETAILS

• Contract: Permanent full-time

• Location: New York

• Remote: up to 3 days/week