Technical Lead-TOC

Who We Are

2K is headquartered in Novato California and is a wholly owned label of Take-Two Interactive Software Inc. (NASDAQ: TTWO). Founded in 2005 2K Games is a global video game company publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2Ks portfolio of world-class games across multiple platforms include Visual Concepts Firaxis Hangar 13 CatDaddy Cloud Chamber 31st Union HB Studios and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in todays most popular gaming genres including sports shooters action role-playing strategy casual and family entertainment.

Our team of engineers marketers artists writers data scientists producers thinkers and doers are the professional publishing stewards of 2Ks portfolio currently includes several AAA sports and entertainment brands including global powerhouse NBA 2K renowned BioShock Borderlands Mafia Sid Meiers Civilization and XCOM brands; popular WWE 2K and WWE SuperCard franchises TopSpin 2K25 as well as the critically and commercially acclaimed PGA TOUR 2K

At 2K we pride ourselves on creating an inclusive work environment which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions even if they dont meet every requirement for the role. If youre interested in the job and think you have what it takes to work at 2K we encourage you to apply!

About the Team - Technical Operations Center

Our team is responsible for the infrastructure and operations of all production systems supporting consumers developers and customer account services under the 2K label. With systems and services spanning both on-premise and cloud-based data centers we ensure the backend stays up and running so players can enjoy an uninterrupted gaming experience. Were looking for a collaborative and proactive engineer whos ready to make an impact from Austin and beyond.

What We Need
We are looking for a Technical Lead for our Technical Operations Center (TOC) to ensure the stability performance and operational health of our global live game services. This critical hands-on leadership role acts as the primary escalation point for the TOC Engineers. Technical expertise is essential as the team monitors a complex global datacenter network. The ideal candidate will have a track record for leading small teams in a highly technical process-driven environment.

Youll partner directly with Infrastructure Engineering Site Reliability Engineering (SRE) and Development teams bringing deep operational expertise to manage complex systems champion rigorous incident management processes and secure the best possible experience for our millions of players at scale.

What You Will Do

• Lead by example in live service monitoring incident response and service restoration across 2Ks global game platforms.
• Act as the primary technical escalation point for the TOC team leading and coordinating the technical response during high-severity incidents to ensure rapid service recovery.
• Partner closely with Infrastructure SRE and Development teams to define shared operational goals improve system observability and drive the delivery of robust high-availability services.
• Refine document and champion TOC Standard Operating Procedures (SOPs) and Runbooks ensuring alignment transparency and consistent execution of operational processes across all shifts.
• Establish enforce and technically audit operational best practices across the engineering organization ensuring deployment processes service configuration and monitoring strategies meet the highest standards for service health and stability.
• Mentor and coach junior TOC engineers providing technical guidance and direction to ensure effective execution skill development and professional growth within the team.

Who We Think Will Be A Great Fit

• The Lead: 5 years in high-volume Tech Ops SRE or NOC environments with 2 years leading major Incident Management efforts.
• Cloud & OS Expert: Expert-level knowledge of AWS (GCP/Azure a plus) and advanced administration skills in both Linux and Windows production environments.
• Virtualization Specialist: Deep hands-on experience with VMware (vSphere ESXi vCenter) in enterprise environments. Familiarity with other platforms like Proxmox KVM Hyper-V or WSL is a plus.
• Automation Mindset: Deep familiarity with Infrastructure as Code (IaC) tools such as Terraform Ansible Puppet or Pulumi.
• Networking Pro: Expertise in networking protocols firewall permissions and the ability to perform deep-dive network triage under pressure.
• Full Stack Passion: You are a lifelong learner passionate about the entire stack. You actively pursue formal training and certifications to stay ahead of the curve.
• Communicator: Exceptional interpersonal skills; you build trust quickly and can translate complex technical firefights into clear updates for non-technical stakeholders.
• Education: A bachelors degree in Computer Science or Engineering is preferred. Relevant certifications (e.g. ITIL SRE AWS) are a major plus.

• The Gamer: Most of all you have a passion for games and the technology that powers them

Bonus Points

Experience supporting AAA game development or publishing infrastructure for a global live-service title.

Extensive experience integrating monitoring platforms (e.g. Splunk Datadog Grafana) with incident management and notification systems (e.g. PagerDuty Opsgenie) to enable automated alerting and response orchestration.

What we offer you:

• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work creativity innovation efficiency diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company we pride ourselves on creating environments where employees are encouraged to be themselves inquisitive collaborative and to grow within and around the company.
• Work Hard Enjoy Life.Our employees bond blow-off steam and flex some creative muscles through corporate boot camp classes company parties our Office gaming spaces game release events monthly socials and team challenges.
• Benefits. Benefits include but are not limited to; Discretionary bonus Provident fund contributions 15 medical insurance top up options and access to Practo online Doctor consultation App Employee assistance program 3X CTC Life Assurance 3X CTC Personal accident insurance childcare services 20 days holiday statutory holidays
• Perks. Gym reimbursement up to INR1150 per month wellbeing program with the chance to earn up to $93 per annum charitable giving program access to learning platforms employee discount programs plus free games and events!

As an equal opportunity employer we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform their essential job functions and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing only use accounts.

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