Temporary Customer Support Representative III

For questions regarding this position please contact the Recruiter listed in the Supplemental Information section.

The County of Riversides Department of Public Social Services (DPSS) is seeking a Temporary Customer Support Representative III to provide operational and logistical support across 32 DPSS facilities. This role is ideal for a proactive service-oriented professional with experience in customer support event coordination and technical troubleshooting.

The Customer Support Representative III will primarily support the clerical administrative and operational functions required to keep training services running smoothly. Responsibilities include maintaining and retrieving records entering and tracking data preparing reports organizing files processing documents responding to staff and customer inquiries initiating routine correspondence and supporting training-related documentation.

The role may also assist with training room operations supply and inventory tracking mail and delivery coordination work order follow-up equipment or facility requests and general workflow support. Overall this position helps ensure Staff Development maintains accurate records provides timely clerical support responds to requests supports training logistics and delivers reliable operational assistance to staff trainers divisions and customers.

Key Responsibilities:
Set up and arrange training and event spaces including tables chairs and supplies (lifting up to 25 lbs.).
Install and troubleshoot audio/visual equipment for meetings and presentations.
Manage inventory and order supplies to support Staff Development operations.
Coordinate room reservations using the Learning Management System (LMS) and generate weekly usage reports.
Process equipment loan requests and deliver items using a county vehicle.
Provide backup reception coverage maintain organized storage areas and respond to general inquiries.

Minimum Qualifications:
Ability to lift and manage equipment setup and troubleshooting tasks.
Strong organizational and time-management skills.
Proficiency in Microsoft Office Suite (Word Excel PowerPoint Publisher Outlook SharePoint); LMS experience preferred.
Excellent customer service and communication abilities.
Capable of working independently and collaboratively in a team setting.
Valid California drivers license and ability to operate a county vehicle.

Work Environment:
Office training and event settings with moderate noise levels.
Occasional local travel required for equipment deliveries and facility support.

Schedule:

Monday-Friday 8:00am - 5:30pm

Meet the Team!

The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here

Whats Next

Contact Daniel Kimbrough at or at. For General inquiries please allow up to two business days to receive a response.

Based on the number of applications received this posting may close early with or without notice.

APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference and as applicable the following documents: a copy of your marriage certificate spouses death certificate a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements please review the Veterans Preference Policy C-3 here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.