Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Now Hiring: Customer Service Representative
Troy OH MondayFriday 8:00 AM5:00 PM Hourly NonExempt
Troy OH MondayFriday 8:00 AM5:00 PM Hourly NonExempt
Why Youll Love This Role
At Duraco Laminated Solutions our Customer Service Representatives are the heartbeat of our customer relationships. If you enjoy solving problems collaborating with multiple teams and making a real impact on customer satisfaction every day this role is for you.
Youll be part of a supportive fastpaced manufacturing environment where accuracy communication and teamwork matterand where your contributions are genuinely valued.
What Youll Do
As a Customer Service Representative youll be responsible for ensuring clear accurate and timely communication between our customers plant operations and the account management team. Your daytoday work will include:
- Building and maintaining strong positive relationships with customers
- Processing customer orders with a high level of accuracy and efficiency
- Communicating customer requests concerns and ship date changes to the appropriate departments
- Resolving customer issues related to pricing quality or service
- Partnering with Account Managers and technical teams on special projects
- Providing information and guidance on pricing procedures and company policies
- Maintaining daily order reports and ensuring all orders are entered into the CRM system
- Preparing quotes and obtaining raw material pricing
- Coordinating requests for samples brochures and product literature
- Supporting the Customer Service Manager as needed
- Managing Vendor Managed Inventory (VMI) for key accounts
- Works with Account Managers and the technical team on special projects and supplies information and advice on pricing procedures and policies.
What Were Looking For
Were seeking someone who is detailoriented customerfocused and comfortable working in a manufacturing environment.
What Will Help You Succeed:
- Customer service experiencemanufacturing experience is a plus but not required
- Comfort using computers and programs like Excel Word or CRM systems (or willingness to learn)
- Strong communication skills organization and attention to detail
- A positive attitude reliability and a teamfirst mindset
Training is provided and were excited to support your growth at Duraco.
Key Skills & Competencies:
- Strong problemsolving abilities and attention to detail
- Excellent customer service and communication skills (verbal and written)
- Ability to handle challenging situations with professionalism and tact
- Strong organizational and timemanagement skills
- Adaptability in a fastpaced changing environment
- Dependable attendance and reliability
- Proficiency with basic math including fractions and decimals
Preferred Experience
Experience with the following systems or tools is a plus:
- CRM systems or database software
- Inventory and manufacturing systems
- Order processing systems
- Experience with Microsoft Excel Word and CRM systems
Physical Requirements
This role is primarily officebased. Employees must be able to sit for extended periods and occasionally stand walk and reach. Light lifting (up to 10 lbs.) may be required. Reasonable accommodation may be provided for individuals with disabilities.
Work Environment
This position is performed in a fastpaced office setting with frequent interruptions. The noise level is typically low to moderate.
Are You Ready to Apply
If youre looking for a role where your organizational skills customer focus and problemsolving abilities can shinewed love to hear from you. Join a team where your work truly makes a difference.
#NowHiring #CustomerServiceJobs #ManufacturingCareers #Duraco #TroyOH
Required Experience:
Unclear Seniority
About Company
Duraco Specialty Tapes is a manufacturer and distributor of adhesive tapes, foam tapes, hook and loop tapes, removable tapes, and other adhesive products for a wide array of applications.
