BDC Representative

Were looking for a motivated organized and customer-focused BDC Representative to support a centralized Business Development Center serving multiple Harley-Davidson dealerships and retail locations.

This role is all about communication follow-up and keeping customers engaged from first inquiry to final purchase. If you thrive in a fast-paced environment enjoy talking with people and can stay organized while juggling multiple conversations this could be a great fit.

What Youll Do

• Respond to inbound leads via phone text email chat and website inquiries
• Schedule appointments for showroom visits demo rides events and Riding Academy classes
• Follow up consistently with internet leads and unsold showroom traffic
• Handle high-volume outbound calls texts and emails
• Re-engage inactive and long-term prospects through structured follow-up campaigns
• Maintain accurate customer records in the CRM
• Work hand-in-hand with sales team members on co-assigned leads
• Support dealership promotions events and marketing campaigns
• Track appointment setting show rates and follow-up performance metrics

About the Role

• Supports multiple Harley-Davidson dealerships and merchandise locations
• Works closely with several sales teams and managers
• Helps ensure consistent communication and customer experience across all stores

Schedule Expectations

• Dealerships operate 7 days a week
• Weekend availability is required
• Most schedules include Saturdays and Sundays
• Not a MondayFriday position

What Were Looking For

• Strong communication skills across phone text and email
• Ability to multitask and prioritize in a high-volume environment
• Organized detail-oriented and disciplined with follow-up
• Comfortable using CRM systems and structured processes
• Previous BDC sales call center or customer service experience preferred
• Harley-Davidson or motorcycle knowledge is a plus but not required

What Youll Get

• Competitive hourly pay performance bonuses
• Paid vacation and sick time
• Full benefits including health insurance and 401(k)
• Paid training and ongoing development
• Employee discounts
• Team-oriented environment with growth opportunities