Client Service Representative

Berkley Accident and Healthis a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics we can help employers better manage their risk. We offer a broad range of products including employer stop loss benefit captives provider stop loss HMO reinsurance and specialty accident. The key to Berkleys success is our nimble approach to risk our ability to quickly understand think through and devise a plan that addresses each clients challenges coupled with the strong backing of a Fortune 500 company. Our parent companyW. R. Berkley Corporation is one of the largest and best managed property/casualty insurers in the United States.

#LI-AV1 #LI-hybrid

The Company is an equal employment opportunity employer.

Join a growing team supporting employer Stop Loss programs and play a key role in delivering exceptional client and broker experiences.

As an Client Services Representative in our Stop Loss business youll support the employer stop loss programs and partner closely with brokers TPAs and policyholders to manage the day-to-day administration of Stop Loss renewal accounts. Reporting to the Director of Account Management youll ensure a smooth experience from renewal through ongoing this role youll own the renewal and ongoing servicing experience while working closely with internal teams to deliver seamless outcomes.

This is an excellent opportunity for someone who enjoys managing details building long-term relationships and being relied upon as a subject-matter expert in a collaborative high-performing environment.

This position will be based in one of our offices:

• Hamilton Square NJ
• Marlborough MA
• Harleysville PA
• West Hartford CT

We offer hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

What you can expect:

• Culture of innovation teamwork supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits competitive compensation paid time off comprehensive wellness benefits and programs employer funded health savings account profit sharing 401k paid parental leave employee stock purchase plan tuition assistance and professional continuing education

Well count on you to:

• Act as a primary day-to-day contact for assigned Stop Loss renewal accounts
• Manage the full renewal lifecycle from acceptance through policy issuance with accuracy and timelines
• Coordinate with brokers TPAs and internal teams on compliance licensing paperwork and reporting
• Review and process implementation and renewal documentation including premium and stop-loss remittance
• Monitor premium collections resolve discrepancies and partner with internal teams for timely resolution
• Collaborate cross-functionally with Sales Underwriting Claims Policy Issuance and Quality teams
• Support Business Development and Sales efforts to ensure client satisfaction and retention

What you need to have:

• Strong communication organization and relationship-building skills
• Ability to prioritize work independently and manage multiple deadlines
• Proficiency in Microsoft Outlook Word Excel and PowerPoint
• Willingness to travel up to 1015%

What makes you stand out:

• College degree or equivalent experience
• 3 years of experience inStopLoss self-funding or group insurance
• Proven client or account management experience
• Prior Account Manager experience
• Strong knowledge of Employer Stop Loss or self-funding
• Presentation and broker-facing experience #clientrelationshipmanagement #EmployerStopLoss #self-funding