Family Support Coordinator Team Leader

Join Rackers Community Services team as a Family Support Coordinator Team Leader and play a key role in supporting individuals with developmental disabilities and their families to lead fulfilling connected this leadership position you will oversee and coordinate community based support services including Home and Community Based Waiver Services and Family Support Services while guiding and mentoring a dedicated team of Family Support Coordinators. This role combines leadership collaboration and direct family support to ensure high quality person centered services that empower individuals and strengthen community inclusion.

Were looking for a compassionate organized and motivated professional who values teamwork communication and continuous improvement. The ideal candidate will thrive in a fast-paced environment build strong relationships with families and community partners and provide leadership that encourages independence and positive outcomes for those we support. If you are passionate about making a meaningful impact and want to help shape services that change lives apply today and become part of a team that believes everyone belongs.

Working Relationships:

• Directly responsible to the Director of Community Support and to the individual (and advocate)
• Directly responsible for the supervision of the Family Support Coordinator team
• Work collaboratively with team members and other staff of Racker
• Work collaboratively with community and organizations

Salary:

• $62400 - $65000

• Directly responsible for the oversight & supervision of the Family Support Coordinator Team
• Serves as mentor/coach for peers
• Serves as a designee/secondary contact for Community Support Professionals when their assigned supervisor is unavailable
• Coordinates projects or programs
• Strong social interaction skills when addressing complex situations
• Continuously demonstrating a high level of efficiency and organization in the completion of assignments
• Assists the Director with meeting facilitation with peers
• Complete monthly reports Self-Monitoring activities and reporting and all documentation requirements as outlined by the program agency and outside entities
• Maintain active lists of staff for all counties
• Ensure families receive timely quality services
• Serve as liaison between individuals/families community support professionals and Care Mangers as needed
• Communicate regularly with individuals receiving services and/or families regarding services provided
• Support the development of Circles of Support
• Attend individuals Life Plan and COS meetings as needed and outlined by OPWDD guidance documentation to support each individual with managing their services.
• Develop Staff Action Plans with individuals/families Care Managers and community support professionals as needed ensuring that Plans are written and implemented accurately for maximum effectiveness and participant outcome achievement.
• Monitor all service documentation to ensure timely creation of monthly summaries plans reports and other required documents as well as documentation of distribution as outlined by the program agency and outside entities and required by ADMs.
• Maintain all required documentation in eVero in compliance with service ADMs and agency procedures.
• Assess individual and family staffing needs; recruit hire train ensure credentialing of staff supervise coordinate backup staffing and initiate service referrals as needed
• Support families with staff performance evaluations and Core Competencies
• Maintain confidential files for participating individuals and staff supervised
• Assist in the organization of trainings conferences etc. relating to Community Support Services and staff development
• Promote public awareness of Rackers Community Support Services through ongoing contact in the community
• Provide leadership and direction to staff that fosters independence and positive choices.
• Facilitate and support inclusion and relationships within the community for service participants

Education/Certification: Bachelors degree preferred or a combination of education/experience; ability to meet approved driver criteria or hold a valid drivers license

Skills/Abilities: Excellent interpersonal and organizational skills; excellent communication skills; ability to prioritize and multitask a high volume of work

Knowledge: Understanding of developmental disabilities human development supervisory skills and knowledge of the local community helpful. Knowledge of self-direction and support brokerage services preferred.

Physical Requirements: Ability to access familys homes and other community sites and any sites that Community Support Staff visit ability to operate standard office equipment