Senior Staff Engineer, CRM Salesforce (Messaging for In-App and Web)

REQUIREMENTS:

• Total Experience 9 years
• Strong experience in Salesforce implementation and solution architecture.
• Strong expertise in Sales Cloud Service Cloud Marketing Cloud Apex Visualforce and Lightning Web Components (LWC).
• Hands-on experience with Einstein Bot Unified Messaging Salesforce Messaging for In-App and Web (MIAW) Contact Center solutions and Agentforce integrations.
• Strong knowledge of Salesforce platform architecture governor limits and best practices.
• Experience in designing scalable solutions using declarative tools (Flow Process Builder Workflow Rules) and custom development.
• Strong experience in REST/SOAP API integrations and middleware tools.
• Expertise in Salesforce data model security model and enterprise integration patterns.
• Strong consulting communication and stakeholder management skills.
• Experience in handling complex enterprise environments and multi-stakeholder engagements.
• Salesforce Architect certifications (Application/System Architect preferred).

RESPONSIBILITIES:

• Design and lead end-to-end Salesforce solution architecture for enterprise-scale implementations.
• Develop scalable solutions across Sales Cloud Service Cloud Marketing Cloud and custom Salesforce applications.
• Architect and implement features such as Einstein Bot Unified Messaging MIAW and Agentforce integrations.
• Translate business requirements into scalable Salesforce technical solutions and architecture designs.
• Define integration architecture between Salesforce and external systems using REST/SOAP APIs and middleware platforms.
• Ensure optimal use of Salesforce declarative and programmatic capabilities based on business needs.
• Conduct architecture and design reviews ensuring adherence to Salesforce best practices and coding standards.
• Provide technical leadership and guidance to development teams on Apex LWC and system design.
• Manage platform performance scalability and governance including handling Salesforce limitations and constraints.
• Lead client discussions manage stakeholder expectations and provide solution advisory support.
• Oversee end-to-end delivery including design development testing deployment and production support.
• Collaborate with business and technical stakeholders to define Salesforce roadmap and solution strategy.
• Mentor and guide technical teams to improve solution quality and delivery efficiency

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

Yes

Employment Type :

Full-time