Assistant, Global Social Media Community & Insights Calvin Klein

Be part of an iconic story.

At Calvin Klein we believe in fostering an inclusive and collaborative culture by celebrating different perspectives backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world and endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube Instagram TikTok)

The Assistant Global Social Media Community and Insights position within the CALVIN KLEIN CMO Group will play a key role in the execution of the brands social media community engagement and assist with Listening and reporting initiatives on global owned channels as well as off-channel mentions with an emphasis on Instagram TikTok Threads and Gen Z platforms.

What Youll Do:

• Provide assistance to the Assistant Manager Global Social Media Community and Insights on a variety of tasks
• Monitor social media for positive fan comments influencer PR and viral posts to engage with as well as potential crises via social media listening tool Sprinklr and natively on platform
• Craft and publish comments and replies on engageable posts utilizing a full understanding and ability to leverage the Calvin Klein brand tone including customer care and brand positioning instances
• Master full spectrum of Customer Service and Corporate Communications social media policies and implement escalation processes as well as ability to suggest messaging for new instances based on precedent and brand tone
• Liaison between multiple cross-functional teams for copy approvals customer service escalations and other CM needs and deliverables
• Use social media Listening tool Sprinklr to implement Social Listening strategies including but not limited to updating Topics Themes and Keyword Lists as well as maintenance of Listening Dashboards
• Assist the Assistant Manager with weekly monthly campaign and other one-off reporting needs such as competitor research using platforms including Sprinklr and BrandBastion as well as native searches
• Maintain and update guidelines for safety actions and other automations of our third-party comment moderation partner BrandBastion
• Assist the Assistant Manager with implementation of Community Management campaign activation strategies. Assist in the creation of GIFs from brand campaign assets to be leveraged on social channels for community engagement
• Assist the Assistant Manager and the larger Social Team in the research and integration of SEO strategies and best practices in the social briefs
• Must be available to work some holidays nights and weekends when applicable and planned ahead of time due to special events and activations

What Youll Bring:

• 2 year of relevant social marketing experience in house or at an agency. Fashion beauty and lifestyle experience preferred
• Bachelors degree

• Experience in social media community management and/or digital community building

• Strong copywriting and editing skills with the ability to leverage an ever-changing brand tone

• Strong communications skills with the ability to work collaboratively in a fast-paced creative environment with team members at all levels

• Resourceful and proactive with strong organizational skills internet research skills and a keen attention to detail

• Analytical with the ability to interpret data to inform strategic recommendations

• Passionate about fashion art pop culture and global events

• Ability to quickly absorb the spirit of the Calvin Klein brand

• Versed in Keynote Powerpoint Word Excel and Google suite

• Experience with social media publishing analytic and listening tools. Experience with Sprinklr BrandBastion or comment moderation platforms in general a plus

• Multiple languages a plus

This position is not eligible for sponsorship.

Your Wellbeing is Our Priority

At PVH we offer competitive cost-effective and comprehensive benefit packages. We strive to provide options when it comes to your health finances and work-life balance. This includes:

• Pay & Insurance: Competitive pay bonus programs best in class medical insurance vision insurance dental insurance life insurance disability insurance and more.

• 401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.

• Flexible Workplace: Generous company-paid holidays paid time off hybrid working arrangements volunteer opportunities seasonal hours and flexible work schedules.

• Wellbeing Support: A variety of wellbeing tools and programs such as Headspace membership reimbursement for fitness memberships and/or digital meditation subscriptions and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.

• Services: Access to services for childcare elder care adoption preparation pet care plus reimbursement for backup care when your regular plans fall through.

• Education Assistance: Receive support for continued education including tuition reimbursement.

• Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

Please note eligibility depends on employment status location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.

One of PVHs greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued and every voice is heard and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race ethnicity color sex gender identity or expression age religion national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill ability educational background work quality experience and potential.

To achieve these goals across the United States and its territories PVH prohibits any PVH employee agent or representative from requesting or otherwise considering any job applicants current or prior wages salary or other compensation information in connection with the hiring process. Accordingly applicants are asked not to disclose this salary history information to PVH.