Patient Care Coordinator (Full Time)

Peak Performance Physical Therapy

Job Location:

Lansing, IL - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Patient Care Coordinator

Company: Peak Performance Physical Therapy

Location:Lansing Clinic - 7402 Westshire Dr STE 105 Lansing MI 48917

Employment Status: Full-time (40hrs per week)

Supervisory Responsibilities: Administrative Manager

Job Summary

The Patient Care Coordinator (PCC) oversees front desk operations and plays a critical role in supporting clinic production patient experience and overall business performance. This position ensures patients arrive on time schedules are optimized for efficiency and all required documentation and billing information are obtained accurately. The PCC also serves as a key ambassador of Peak Performance Physical Therapy by educating patients on services and proactively identifying opportunities to enhance patient care through appropriate service recommendations.

Essential Duties and Responsibilities

Ensure smooth and professional internal and external communication across the clinic.
Manage patient scheduling efficiently to support maximum provider productivity.
Confirm and maintain patient appointments to reduce no-shows and cancellations.
Ensure referrals convert into evaluations with minimal delay.
Obtain complete and accurate billing insurance and demographic information prior to services being rendered.
Collect front desk payments accurately and in a timely manner.
Complete assigned administrative and operational tasks to support daily clinic operations.
*Educate patients referral sources and the community on Peak Performance Physical Therapy services.
*Proactively educate patients on available services programs and treatment options recommending appropriate add-on or supplemental services based on patient needs and established plans of care.
*Upsell services in a professional ethical and patient-centered manner while adhering to company policies payer guidelines and applicable healthcare regulations.
*Support clinic revenue growth by identifying opportunities to enhance the patient experience through service awareness and engagement.
Maintain compliance with all federal state and local employment laws healthcare regulations and company policies.
Perform other duties as assigned or as needed to support clinic operations.

Qualifications

High School Diploma or equivalent required.
Associates or Bachelors Degree preferred.
Previous experience in a healthcare setting preferred.
Customer service experience in a patient-facing or healthcare environment.
Strong administrative skills including scheduling coordination and record-keeping.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities in a fast-paced environment.
Ability to address patient concerns with empathy professionalism and solution-oriented thinking.
Comfortable discussing services pricing and treatment options with patients in a compliant and ethical manner.
Sales-oriented mindset with the ability to promote services that support patient outcomes and align with company standards.
Proficiency with computers and healthcare scheduling software.
Ability to adapt to changing priorities and workflows.
Knowledge of and adherence to HIPAA and other applicable privacy and confidentiality regulations.

Work Environment

Primarily operates in a professional office and front desk setting.
Regular interaction with patients providers and administrative staff.
Dynamic environment requiring flexibility during peak clinic hours.

Physical Requirements

Ability to sit for extended periods while performing administrative tasks.
Frequent use of computers phones and office equipment.
Ability to communicate effectively in person and over the phone.
Occasional movement throughout the clinic and waiting areas.

Equal Opportunity Employer Statement

Peak Performance Physical Therapy is an equal opportunity employer. We celebrate diversity equity and inclusion and are committed to creating an inclusive environment for all employees.

Required Experience:

Job Title: Patient Care CoordinatorCompany: Peak Performance Physical TherapyLocation:Lansing Clinic - 7402 Westshire Dr STE 105 Lansing MI 48917Employment Status: Full-time (40hrs per week)Supervisory Responsibilities: Administrative ManagerJob SummaryThe Patient Care Coordinator (PCC) oversees fro...