Account Ambassador

• Elkhart
• Hybrid

Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles commercial passenger vehicles and overlanding vehicles in North America Latin America and the Caribbean. We are on a journey of continuous growth now looking for our next star a passionate Account Ambassador within our OEM Sales capability. This position reports to the RVOEM Business Director and will work in Elkhart IN.

About the position

As an Account Ambassador your primary focus will be on proactive outbound communication with unassigned customers to drive incremental sales of the segment addition to reaching out to customers across a region you will also work collaboratively with the outside sales team providing escalation for their assigned accounts. You will connect with colleagues in sales customer experience service supply chain as well as accounting in pursuit of objectives.

Your main responsibilities

• Manage unassigned accounts within the defined region and segment to achieve objectives related to sales the promotion of strategic programs and profiling.
• Support accounts assigned to outside sales team with issues requiring escalation as an internal champion.
• Engage with customer experience service and other functional areas as necessary to address account issues requiring escalation and to support efforts to ensure accounts remain in good standing.
• Educate accounts about the functionality of our B2B eCommerce platform D4B (Dometic for Business) and the opportunity for self-service.
• Utilize sales reporting tools to identify opportunities and guide strategic actions.
• Become technically sound in all product categories and an expert in sales critical feature-benefits.
• Attend and support strategic events to connect with customers promoting the brand as required.
• Collect and forecast data on run rates new business and lost or altered business.
• Utilize excellent customer relationship skills to leverage sales and brand awareness through cold calls events and customer visits.
• Support basic troubleshooting requests.
• Complete other projects as assigned.

What do we offer

You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact