Technical Service Consultant Diesel & Dealer Support

• This consultant is a technical expert that assists the dealer technician with vehicle repairs.
• Working with internal teams on fixing diagrams schematics elemental steps and diagnostic forms.
• Diesel experience is a MUST.
• Customer Service is of the highest importance
• Extensive experience as an end user and customer support is needed for this role.
• Up to 10% travel might be required and will be reimbursed by client.
• This position will support our dealer network by assisting dealers in vehicle repairs via case files.
• We handle all aspects of the vehicle minus the motor.
• We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.
• 25000 casefiles were supported in 2025 and 14000 phone calls were handled by our team.
• This position supports International Dealer Technicians and Body Builders.

• Tech Services support members support international dealers and body builders provide repair and diagnostic support
• Provide publications feedback to our publications teams
• Escalate trending failure modes to Service Engineering
• Future travel to dealer locations is a possibility

• Bachelors degree
• At least 2 years of field service engineering automotive service or truck service experience (OR)
• At least 4 years of field service engineering automotive service or truck service experience

• Qualified candidates excluding current client employees must be legally authorized on an unrestricted basis (US Citizen Legal Permanent Resident Refugee or Asylee) to be employed in the United States. Client does not anticipate providing employment related work sponsorship for this position (e.g. H-1B status)

• MS Office
• Excellent written and verbal communication skills
• Class 8 Truck experience
• Critical thinking and problem solving

About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.