Technical Writer

We are seeking an experienced Technical Writer to support the Gwinnett County IT department. The ideal candidate will create and maintain technical documentation including SOPs standards user guides flowcharts training materials and interactive forms for both technical and non-technical audiences.

• Document IT processes standards and internal applications

• Develop SOPs manuals technical specifications and training materials

• Collaborate with SMEs engineers developers and project teams

• Gather and validate technical and business requirements

• Create flowcharts diagrams charts and visual aids

• Edit and maintain documentation for accuracy and consistency

• Ensure documentation aligns with organizational standards and process updates

• Maintain templates formatting standards and best practices

• Recommend improvements to documentation tools and workflows

• Provide guidance on documentation standards when needed

• 6 years of professional technical writing experience

• Bachelors degree in English Communications Journalism Technical Writing or related field (or equivalent experience)

• Strong experience creating SOPs standards software instructions and technical documentation

• Experience with Information Mapping or topic-based writing methodologies

• Strong writing editing proofreading and grammar skills

• Ability to simplify complex technical concepts into user-friendly language

• Proficiency in MS Office Suite (Word Visio Excel PowerPoint)

• Strong document formatting and template management skills

• Excellent communication and stakeholder management abilities

• Ability to work independently and in a fast-paced environment

• Long-term contract opportunity

• Competitive pay rate: $50/hr AI

• Work with Gwinnett County IT department

• Collaborative and team-oriented environment

• Opportunity to support enterprise-level documentation initiatives

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