Sr. Technical Support Analyst

Sr. Technical Support Analyst

Lisle IL REMOTE

One Year contract

Looking for the candidates who can work without any visa sponsorship.


Customer Service is of the highest importance must be able to travel to Lisle or Woodridge IL for initial training will be 100% remote after.

For this role... make sure that your candidate has solid diesel experience as well as customer service.

This consultant is a technical expert that assists the dealer technician with vehicle repairs. Working with internal teams on fixing diagrams schematics elemental steps and diagnostic forms. Diesel experience is a MUST. Extensive experience as an end user and customer support is needed for this role. Up to 10% travel might be required and will be reimbursed by International.

This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25000 casefiles were supported in 2025 and 14000 phone calls were handled by our team.

This position supports International Dealer Technicians and Body Builders.
Responsibilities include but are not limited to;
Tech Services support members support international dealers and body builders provide repair and diagnostic support
Provide publications feedback to our publication s teams
Escalate trending failure modes to Service Engineering
Future travel to dealer locations is a possibility
Basic Requirements
Bachelor s degree
At least 2 years of field service engineering automotive service or truck service experience
OR
At least 4 years of field service engineering automotive service or truck service experience
Additional Requirements
Qualified candidates excluding current Navistar employees must be legally authorized on an unrestricted basis

Desired Skills
MS Office
Excellent written and verbal communication skills
Class 8 Truck experience
Critical thinking and problem solving