SERVICE CUSTOMER SUPPORT

Tekwissen India

Job Location:

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

TekWissen Group is a workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a leading industrial technology company (founded 1978; based in Westminster Colorado) that connects the physical and digital worlds through GPS laser and software solutions.

Position: SERVICE - CUSTOMER SUPPORT
Locations: Chennai
Job Type: Contract
Duration: 12 Months
Work Type: Onsite

Job Description:

Excellent communication skills.
Ability to multitask and decision-making skills.
Self-driven & self-motivated.
Analytical & logical thinking.

OKR (Objective & Key Results):

Provide outstanding customer service by answering customer inquiries resolving complaints and maintaining positive relationships with clients.
Respond to customer emails and phone calls in a timely and professional manner.
Follow up with customers to ensure that their issues have been resolved to their satisfaction.
Handle escalated customer issues and work with management to find appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Provide prompt and effective solutions to customer inquiries and complaints.
Show empathy and understanding toward customer concerns.
Build and maintain positive relationships with customers.
Demonstrate a willingness to go above and beyond to provide excellent customer service.
Proactively identify and address customer needs and concerns.
Handle difficult situations with tact and professionalism.
Maintain a positive attitude and remain calm under pressure.
Participates and provides expertise as a member of the Customer Support Group Participates and provides expertise as a member of the Client Relations Group.
Attends regular meetings and feedback sessions.

Experience:

2 years experience

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview TekWissen Group is a workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a leading industrial technology company (founded 1978; based in Westminster Colorado) that connects the physical and di...