Customer Service Management Specialist

Job Summary:

The overall site in-charge will have to manage guide and provide engineering and administrative expertise to ensure smooth operations of plants having integrated technologies relevant to the site (Eg. Biological MBR PUF RO Ion exchange ZLD etc.) by meeting set KPIs in accordance with the agreement with Customers adhering to terms of O&M service contract with Customers. Has to have regular interactions with both internal & external stakeholders in a timely manner to ensure the continuous availability of all plant equipment at all times. The overall in-charge to lead O&M team and ensure compliance in all respects Below is the summary of responsibilities of a site-in charge.

Essential Responsibilities / Expectations: 
Driving safe work culture at site. Ensuring zero LTI. Efficient O&M execution as per customer contract. Service excellence as per Veolia standards. Stakeholder management: Customers vendors and internal team. Team handling and people development. Prompt in reporting of plant operations at set frequencies (Daily Monthly Quarterly and Annually) to both internal & external stakeholders Financial acumen - Site O&M execution within defined budget ensuring profitability by tracking spent v/s budget and value generation/cost saving ideas. Consistently working on optimizing the cost of services. Responsible for getting positive service feedback from customers (High NPS Score). Proper inventory management at site ensure regular followup with the Customers/vendors/stakeholders on availability of all the service execution related spares and consumable. Adherence to Veolia Ethics and compliance.

Ensuring overall plant maintenance by maintaining healthy equipment status
-100% plant availability. Responsible for Maintenance: PM schedules CM and

BD maintenance. Usage of Veolia digital tools and reporting. Ensure timely
creation submission of invoices and payment collections. Adherence to HR
related compliance documents and audit requirements Collect develop
manage and maintain all relevant plant and equipment documentation. Ensure
compliance to all EHS regulations and procedures (RA SOP Veolia
Frameworks etc). Flexible in working hours- depending on site requirement.
Responsible for customer contract renewals through service excellence

Qualifications :

A Bachelors or Masters degree in Engineering (Chemical/Mech./Electrical) with
relevant experience.

Additional Information :

7-10 years of relevant experience in a complex waste water treatment
plant.

Awareness and hands on experience of driving EHS at site.
Have experience on O&M of complex water treatment plants (STP WTP &
ETP).
Hands-on experience on the operations of Veolia technologies available at
site (Eg. Biological MBR PUF RO Ion exchange ZLD etc)
Hands on experience in doing root cause failure analysis (RCFA) and
troubleshooting.
Read and understand PIDs and technical diagrams and drawings
Should have exposure to stakeholder management.
Excellent communication skill: Fluent in spoken and written English
Good analytical competencies
Skills on writing SOPs and RA and preparing management reports.
Time management planning & team player.
Acceptance to work in a multicultural team environment

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time