Application SupportApps Support Bacfkill
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Exp 2 to 4 years
CTC : upto 6-7 LPA
Ready to work 24/7 shift.
Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements.
Complete monitoring of the team and team performance.
Inspire guide support and motivate team provide direction and manage performance
Review the work and proposal of team members
Encourage team to work collaboratively to contribute to achieving the teams business outcomes
Enhance efficiency and quality of service to end users
Should have good Technical Knowledge
Managing day to day planning operational challenges and solving problems of a team of agents.
Maintenance of the data records meeting revenues & targets.
Ownership and problem resolution.
Training and development of staff.
Conducting performance appraisal for the team.
Work very closely with the team members understand the agents problems and weaknesses and address the same
Eligibility:
in GSD with same role A5 and Above.
Any graduate
A good understanding of IT providers services
Good understanding of statistical and analytical principals
Good knowledge about Voice stats like AHT GOS Abandon SLA OLA and other GSD KPIs.
Reasonable numeric skills shrinkage management and good team handling skills is must.
Advance knowledge of MS office applications and MS Products
Excellent verbal and written communication skills (English)
Flexible to work in Shifts (24x7)
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
The candidate should have excellent problem-solving capability
Ability to work in fast paced environment.
Excellent skills to prepare dashboard/report and have excellent presentation skills
Good listener with the ability to apply the knowledge gained effectively
Ready to work 24/7 shift.
Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements.
Complete monitoring of the team and team performance.
Inspire guide support and motivate team provide direction and manage performance
Review the work and proposal of team members
Encourage team to work collaboratively to contribute to achieving the teams business outcomes
Enhance efficiency and quality of service to end users
Should have good Technical Knowledge
Managing day to day planning operational challenges and solving problems of a team of agents.
Maintenance of the data records meeting revenues & targets.
Ownership and problem resolution.
Training and development of staff.
Conducting performance appraisal for the team.
Work very closely with the team members understand the agents problems and weaknesses and address the same
Eligibility:
in GSD with same role A5 and Above.
Any graduate
A good understanding of IT providers services
Good understanding of statistical and analytical principals
Good knowledge about Voice stats like AHT GOS Abandon SLA OLA and other GSD KPIs.
Reasonable numeric skills shrinkage management and good team handling skills is must.
Advance knowledge of MS office applications and MS Products
Excellent verbal and written communication skills (English)
Flexible to work in Shifts (24x7)
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
The candidate should have excellent problem-solving capability
Ability to work in fast paced environment.
Excellent skills to prepare dashboard/report and have excellent presentation skills
Good listener with the ability to apply the knowledge gained effectively
