Senior Manager CXUX Design

Job Description

We are recruiting a Senior Manager: CX/UX Design to drive the strategic direction of customer and user experience across the business. This role is responsible for shaping innovative human-centred design solutions that enhance service delivery improve accessibility and influence enterprise-wide digital transformation. The successful candidate will lead multidisciplinary teams embed design thinking principles and translate user insights into impactful scalable solutions that support long-term business objectives.

Responsibilities:

• Lead and guide CX/UX strategy ensuring alignment with customer needs behaviours and organisational goals.
• Drive the design and delivery of complex multi-faceted business process solutions across the full lifecycle.
• Champion human-centred design principles and embed them across all levels of the organisation.
• Oversee user research service design and innovation initiatives to enhance customer and employee experiences.
• Facilitate design sprints co-creation workshops and cross-functional collaboration.
• Develop and maintain UX/UI design systems standards and frameworks.
• Provide strategic input into digital transformation service design and policy development.
• Lead mentor and manage multidisciplinary design and engineering teams.
• Ensure governance compliance and risk management within the design function.

Requirements:

• Honours degree (NQF 8) in UX Design HCI Computer Science Public Administration or a related field with 10 years experience including 34 years at management level.
  OR
• Bachelors degree/Advanced Diploma (NQF 7) in a related field with 12 years experience including 34 years at management level.
• Extensive experience in CX/UX design within financial services public sector digital government or regulated environments.
• Strong leadership capability with the ability to influence cross-functional stakeholders.
• Proven expertise in user research usability testing journey mapping and service design.
• Proficiency in design tools such as Figma Sketch or Adobe XD.
• Strong analytical thinking problem-solving and decision-making skills.
• Excellent communication skills with the ability to articulate design concepts and strategies clearly.
• Demonstrated ability to drive innovation adaptability and continuous improvement.

EE Disclaimer:

All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

REF: EL01