Customer Care & Claims Support Consultant

Customer Care & Claims Support Consultant (Entry Level)

North Sydney FullTime Training Provided Weekly Pay

Im In The Right is Australias leading accident management service helping notatfault drivers navigate the stress and disruption of motor vehicle collisions. From 24hour support and towing to accident replacement vehicles and repair coordination we manage the entire process so our customers can get back on the road with confidence.

We pride ourselves on exceptional customer care and are looking for dedicated Customer Care & Claims Support Consultants (Entry Level) to join our growing team.

About the Role

As part of our North Sydney team you will be the first point of contact for customers who need clear guidance and reassurance during a challenging moment. Youll receive full training no prior industry experience required.

Your responsibilities will include:

• Handling inbound and outbound calls with customers
• Providing quick accurate empathetic support
• Liaising with Insurance Providers regarding claim details
• Capturing customer information and completing data entry
• Escalating cases to other teams or Team Leaders when required

About You

You genuinely understand what great customer service looks and feels like. Youre the type of person who naturally builds trust communicates clearly and always tries to make someones day a little easier.

You will thrive in this role if you are:

• Customerfocused and willing to go the extra mile
• A strong communicator with great rapportbuilding skills
• Reliable organised and comfortable in a team environment
• Calm under pressure with a positive attitude

Its beneficial (but not essential) if you have:

Customer service experience (retail hospitality call centre admin)

Conflict management skills

Strong problemsolving ability

Timemanagement and organisational skills

If you bring the right attitude well teach you the rest.

Why Youll Love Working with Us

This is more than just a job its a chance to grow with a business that invests in its people and offers real career pathways.

We offer:

• Comprehensive training and all tools provided
• Supportive team culture based on our core values: Customer Focused Integrity Improvement Team Reliable
• Birthday Leave
• Novated Leasing options
• Employee Assistance Program (EAP)
• Weekly pay
• Incentive opportunities

Ready to Apply

If youre looking to start your career in a supportive environment and make a meaningful difference to customers when they need it most wed love to hear from you.

Please reach out to Arvin Padilla via email () to ask any particular questions you may have about the role of our company in general.