Operations Consultant

In this role you will take ownership of filling client shift requirements quickly and efficiently by engaging with both new and existing nurses within our workforce pool. You will work closely with Recruitment Consultants to support newly onboarded nurses into active placements while maintaining strong relationships with clients to ensure high service delivery and satisfaction.

You will thrive in a fast-moving operational environment balancing inbound and outbound communication workforce coordination database management and proactive candidate engagement to maximise placement opportunities.

Working Hours:
5:00am 1:00pm or 6:00am 2:00pm

Day to Day! 

• Coordinate and fill casual nursing shifts in a timely and accurate manner
• Build and maintain strong relationships with nurses and clients
• Conduct proactive outbound calls to identify placement opportunities
• Engage with newly registered nurses and support conversion into active shift workers
• Respond to inbound client and candidate enquiries professionally and efficiently
• Maintain accurate candidate availability records and database updates
• Work collaboratively with internal teams including Recruitment Consultants and After Hours teams
• Identify opportunities to improve operational processes and service delivery
• Promote Healthcare Australias services and maintain strong stakeholder engagement
• Ensure compliance with company policies WHS requirements and quality standards

Lets talk about you! 

You will be highly organised customer-focused and thrive in a fast-paced target-driven environment with experience in recruitment workforce coordination allocations sales or call centre settings. You will bring strong communication and relationship-building skills the ability to manage competing priorities confidence working both independently and within a team and solid administrative and booking system capabilities. Experience within healthcare nursing aged care or casual staffing environments will be highly regarded.

Why youll love working with us!

• Birthday Leave because you deserve a paid day off to celebrate you
• Health Perks 7% off BUPA Private Health Insurance
• Recharge Time access to extra leave (plus your birthday off!)
• 24/7 Support free mental health & counselling via our EAP
• Salary Packaging including novated leasing with Smart Group
• Study Support financial assistance for work-related education
• The Gifting Hub save on brands like Good Guys Rebel Amazon & more

To be part of a brand with heart helping connect people to meaningful work in Australia apply for a role with us today. If you have any questions please contact Katie Longhurst on 

At HCA we are committed to embracing diversity and committed to providing a safe working environment. 

Remote Work :

No

Employment Type :

Full-time