Customer Care Manager Home Care
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
As a Customer Care Manager youll be the primary point of contact for our customers ensuring the delivery of high-quality services and support. Youll manage a caseload of customers develop tailored support plans and work collaboratively with internal teams to enhance both customer and workforce experiences. This role is pivotal in maintaining compliance driving continuous improvement and fostering strong relationships with customers and referrers.
Key Responsibilities:
- Deliver outstanding customer service and manage customer relationships.
- Conduct assessments and develop support plans aligned with customer needs and funding.
- Collaborate with the State Team to ensure service excellence.
- Monitor service delivery and compliance within the Aged Care standards.
- Maintain accurate documentation and manage funding budgets effectively.
- Support business development and workforce onboarding initiatives.
- Promote HCA services to meet growth targets and KPIs.
Lets talk about you!
You bring relevant tertiary qualifications or experience in healthcare along with a strong understanding of Aged Care or related services. Your excellent communication time management and relationship-building skills are complemented by your proficiency in MS Office and CRM systems and a proactive customer-focused mindset. Support at home experience would be favourable.
Bring your passion to HCA and be rewarded with:
- A chance to work within a well-respected Australian organization with over 1000 employees including doctors nurses and allied health professionals.
- Fancy a discount on BUPA Private health Insurance 7%!
- HCA recognises flexibility can improve employee wellbeing and provides all eligible office-based roles the opportunity to work from home up to 2 days per week on an informal basis.
- Work Life Leave get 5 additional days off after 1 year once annual leave is used
- Birthday leave this is your paid special day off to celebrate relax and make the most of your birthday!
Have any questions or further assistance about the role please contact Lynne Tuck on l
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Remote Work :
No
Employment Type :
Full-time
About Company
HCA connects healthcare professionals, organisations, and people to provide end-to-end healthcare solutions as needed. We fill the healthcare skills gap to ensure people in Australia always have the support they need. That's why HCA is Australia's #1 healthcare solutions provider.
