Customer Service Consultant

Campbell Property Group (CPG) one of Australias leading residential construction and property development companies is looking for an experienced Customer Service Consultant to join our Clarendon Homes team in Loganholme

As a Customer Service Consultant you will be at the forefront of our client interactions during the critical early stages of their home-building journey. Your role will be pivotal in guiding customers through the pre-construction process with professionalism empathy and attention to detail. By ensuring clear communication and providing timely support you will help set the foundation for a smooth and positive building experience fostering strong relationships and confidence in Clarendon Homes from the very beginning.

What youll do:

• Liaise with customers via regular phone calls and emails building rapport and supporting them throughout the pre-construction journey.
• Keep customers well informed of key milestones providing clear written communication and ensuring all required documentation is delivered accurately and on time.
• Collaborate with internal stakeholders including sales drafting estimating and compliance teams to gather updates and respond to customer queries.
• Prepare and process variations contracts and associated paperwork ensuring all documentation is complete and compliant.
• Coordinate approvals finance requirements and other pre-construction documentation to ensure a smooth progression to site start.

About you

To be successful youll bring:

• Proven experience in customer service administration or a related role within residential building construction property or building insurance.
• Strong communication and interpersonal skills with the ability to build trust and rapport with customers.
• Excellent organisational skills and a sharp eye for detail ensuring accuracy across multiple documents and tasks. Confidence using digital communication tools CRM systems and Microsoft Office.
• A proactive solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience.

Whats on offer

When you join Campbell Property Group youll enjoy:

• Competitive salary flexible working options
• Health and wellbeing perks gym discounts health insurance annual nutrition & fitness check-ins
• Retail discounts across travel groceries and lifestyle
• Savings on home builds trades suppliers and utilities
• Ongoing learning and development through the CPG Academy
• Generous leave including parental volunteer and community service leave
• Wellbeing support for you and your family (EAP financial coaching health programs)

About us

At Campbell Property Group (CPG) were passionate about creating better lifestyles for Australians through quality homes communities and services.

Our businesses include:

Clarendon Homes award-winning innovative homes across QLD and NSW

Domaine Homes affordable stylish homes designed for modern families

CPG Estates developing vibrant sustainable communities

Loan Market Elevate expert financial solutions to support our customers property journeys

With over 40 years in the home building industry weve built a reputation for quality integrity and customer care.

At Campbell Property Group (CPG) everyone has a home. We are committed to fostering a diverse inclusive workplace where everyone feels safe respected and supported and we are proud to be an equal opportunity employer.

To be considered for this career opportunity please click apply now or email a word formatted copy of your resume to Domenic Ciofani at

#ClarendonHomes

#LI-LB1