Member Service Representative
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Job Location:
Johnstown, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The front Desk staff role is defined around the YMCAs core principles: Caring Honesty respect and responsibility. Under the supervision of the membership coordinator the front desk staff is responsible for the delivery of excellent customer service to all members guests and participants of the YMCA. This individual will be responsible for the sale of membership responding to the needs of our members and keeping the work area clean all while adhering to the YMCAs core principles.
- Engage with member with a positive upbeat attitude
- Tours for prospective members
- Entering member information into the software system with accuracy
- Handling money and giving change accurately
- Assisting and handling of member guest and participants concerns. Escalating any situations to a manager if it cannot be resolved.
- Forwarding calls to their appropriate department
Qualifications
- Highschool or equivalent education
- Two years of customer service experience preferred
- CPR certified or within 60 days of hire
Required Experience:
Unclear Seniority
About Company
Explore programs, memberships, and community initiatives at Fulton County YMCA for health, youth development, and social responsibility. Join us today.
