Senior Support Specialist

The DeWitt Companies has an immediate opening in our IT departmentfor an experiencedIT Support Specialist. If you thrive in a fast-paced environment and enjoy keeping critical systems running smoothly this could be the perfect position for this role you willbe responsible forinstalling configuring andmaintainingworkstationsservers network applications and other infrastructure components as well as monitoring system performance managing user accounts and implementing security protocols and patches. You willhandleticket escalations from juniorhelpdesk technicianstroubleshoothardware and software issues manageandmonitorbackups and collaborate with other IT team members to plan and implement system upgrades and improvements. Strong problem-solving skills excellent communication and the ability to work independently are essential. Certifications such asNetworkSecurityLinuxandAZ 800/801 or similar credentials are a plus.

PAY:$32- $36/ Hour

KEY RESPONSIBILITIES:

• Install configure and maintain servers workstations and other infrastructure components.

• Monitor system performance and ensure high availability and reliability of all systems.

• Manage user accounts permissions and access controls.

• Implement and maintain security protocols patches and updates.

• Manage backups and disaster recovery procedures.

• Collaborate with IT team members to plan and implement system upgrades and improvements.

• Work withjuniorhelp desk technicianstohandle ticket escalationsrespond to user requests troubleshoot hardware and software and resolve ticketsin a timely manner.

• Maintain accurate documentation of systems configurations and procedures.

• Monitor and manage network infrastructure including firewalls switches and routers.

• Provide technical support and guidancedirectlyto end users as needed.

SKILLS & EXPERIENCE:

• 3 years of experienceas an IT Support Technicianor similar role.

• Strong knowledge ofWindowsServerenvironments.

• Working knowledge of Linux server environments.

• Experience withMicrosoft 365 administrationID governance and access controls.

• Knowledge of networking concepts including TCP/IP DNS DHCP and VPN.

• Familiarity with cloud platforms such as Microsoft Azure or AWS.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work independently and manage multiple priorities.

• Certifications such asNetwork Security Linux and AZ 800/801 or similar credentials are a plus but notrequired.

Benefits:

• Medical and Dental Insurance -
• Vision
• 401(k) with Match
• Paid Time Off
• 11 Paid Federal Holidays
• Monthly Team Celebrations
• Flexible Spending Accounts (FSA) and Supplemental Benefits
• Employee Assistance Program (EAP)

Equal Opportunity Employer: Women/Veterans/Minorities/Disabled

Required Experience:

Senior IC