Sr. Scientist, R&D – Consumer Experience (CX) Product Insights

Job Purpose

TheSenior Scientist for CX ProductInsightsleads consumer experience learning plans and product research for an assigned set of brands/platforms within the Kraft Heinz North American Zone. Youll proactively define key information needs and design fit-for-purpose research approaches with appropriate methodological rigor to answer critical business and technical questions guiding product and packaging development from ideation through launch readiness. You synthesize learning into decision-ready recommendations and clear experience requirements that enable winning renovation and innovation while demonstrating best-in-class CX tools methods and ways of working across the business. Youll partner closely with R&D (Product & Process Development Packaging Sensory) Marketing/Brand Insights Culinary and external suppliers to ensure consumer learning is converted into practical product packaging and technical decisions.

EssentialFunctions &Responsibilities

• Provide consumer experience (CX) leadership for the assigned portfolio/projects.

• Lead day-to-day CX learning plan execution aligning research to the highest-value business and technical decisions at each milestone (prototyping qualification launch readiness).

• Ensure projects enter and exit key development stages with clear validated CX direction and appropriate documentation.

• Design and execute qualitative and quantitative research focused on product and package experience.

• Identify actionable recommendations from CX research for assigned categories/brands synthesizing findings across phases and relevant data sources.

• Translate consumer needs and Jobs-to-Be-Done into clear product and packaging experience targets design criteria and requirements that teams can apply in development and qualification.

• Deliver decision-ready recommendations (so what / now what) that clarify risks tradeoffs and next steps and drive cross-functional alignment.

• Manage external research suppliers: scoping proposals timelines budgets quality expectations fieldwork oversight and deliverable quality.

• Lead multiple projects with effective prioritization operating discipline documentation and stakeholder communication.

• Ensure compliance with data integrity and privacy requirements.

Expected Experience& Required Skills

• Bachelors degree required; advanced degree preferred in Engineering Food Science Physical Science Consumer Behavior/Psychology Industrial Design or Marketing with a strong consumer research focus. Marketing Research professionalcertificationalso relevant.

• Minimum of4 years (BS) or3 years (MS) in consumer/product research or consumer experience roles supporting product development and commercializationCPGstrongly preferred food & beverageideal.

• Demonstrated ability to translate consumer learning into actionable direction that informs product and package decisions.

• Qualitative and quantitative research capability: study design instrument development synthesis and storytelling.

• Comfort with common research survey/testing and analysis platforms.

• Cross-functional collaboration and stakeholder management in a matrixed environment.

• Project management strength: prioritization navigating ambiguity attention to detail and on-time delivery.

• Clear written and verbal communication; ability to work both independently and collaboratively.

• Analytical problem-solving with high detail orientation.

• Ability to manage multiple priorities.

• May provide informal mentorship or guidance to junior team members.

Work Environment & Schedule

We believe the office is a critical driver of innovation connection and development but also realize providing flexibility to our employees is critical. To create a more agile and modern workplace this position will be able to work virtually for up to two days each week and will be expected to work in-person at the assigned work location at least three days per workweek.