Fraud Specialist
Share
Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title:Fraud Specialist
ReportsTo:Fraud Manager
Positions Supervised:NA
FLSA Status:Non-Exempt
This is ahybrid rolebased out of St. Louis Missouri.
Job Summary
The Fraud Specialistis responsible forinvestigating fraud claims and disputes while activelymonitoringaccounts forpotentialfraudulent activity. This role analyzes fraud trendsidentifiesrisk patterns and supports fraud prevention efforts across the organization. The Fraud Specialist also manages dispute processes and contributes to the development and implementation of strategies designed to reduce fraud losses and protect customers and the organization.
** This is a Hybrid - St. Louis position **
Job Responsibilities
The intent of this job description is to provide a representation of the types of duties and level of responsibilities requiredofthis position and is not intended to be an exhaustive list of all responsibilities duties and skills. Team members may be directedto performjob-related tasks other than those specificallystatedin this description.
- Review and process credit/debit card chargeback claims under Reg E & Reg Z card network rules and internal policy
- Communicate with members about documentation case status and outcomes
- Interviews and counsels members via telephone as needed
- Monitor card activity for suspicious transactions and manage disputes within requiredtimeframes
- Assistsin the investigation of cases of fraud involving the use of electronic/cyber systems debit and credit cards wires new accounts account abuse check forgery elder abuse suspected money laundering check kiting ACH identity theft andany other fraud that mayimpactmembers
- Research member information using internal systems andthirdpartytools
- Escalatehighriskor complex caseswhen needed
- Reviewsvarious fraud prevention reports tomonitorunconventional member account behavior and changes member access status through the debit card and ATM networks online access and account restrictions as necessary
- Partner with internal teammembersto resolve fraud-related inquiries
- Promotes a positive relationship between the members (internal and external) and the Credit Union and understands that service delivery to members is the number one priority of the Credit Union
Required Qualifications
An equivalent combination of education training and experience will be considered.
- High school diploma or equivalent
- 1 years ofcredit union or bankingexperience or related field
- 1 year of customer service experience preferably in financial services
Knowledge Skills and Abilities (KSAs)
A representation of the knowledge skills and abilities necessary to perform this job competently.
- Strong analytical skills to assess fraud trends and rule effectiveness
- Clear written and verbal communication
- Ability to multitask prioritize workand meet deadlinesin a fast-paced environment
- Basic Word Excel
- Knowledge ofapplicable laws and regulations including but not limited to the Bank Secrecy Act the Patriot Act and the Office of Foreign Assets Control in addition to all company policies and procedures
- Ability to develop trust-based relationships with branches members and internal partners.
- Ability todemonstratejudgment and discretion within the framework of all applicable regulations and policies
- Ability to professionally handle confidential and sensitive information natural tendency towards discretion
- Ability to perform duties under minimal supervision and actively engage withsupervisorand related departments within the Credit Union to resolve potentially complicated issues
Work Environment
Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.
- Flexible remote or hybrid (combination of remote & onsite) work environment; requires regular use of online tools systems and collaboration platforms
- General office setting when working onsite
- Occasional travel to branch locations vendor sites or other business-related locations
- Attendance at offsite meetings events or conferences as needed
Physical Abilities
The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work at a computer in a stationary position for up to 8 hours per day
- Ability to occasionally carry light materials (e.g. laptop presentation materials)
Required Experience:
IC
About Company
A trusted financial partner helping its members achieve their financial goals and live their best life. Open your account today!
