Guest Service Manager | Oversee FOH, Great Hours | Lancaster, PA

Guest Service Manager (FOH) Lancaster PA

Lead the floor elevate the experience and grow your career!

Casual Restaurant

$55-60k benefits great hours

Were hiring aGuest Service Managerwho lives and breathes hospitality and puts guests first on every shift. As the service team captain inLancaster PA youll run real-time dining room operations coach a high-performing front-of-house crew and turn great service into lasting loyalty. If youre ready to balance celebrating wins with hands-on coaching thisGuest Service Managerrole is built for you.

What Youll Own

Team Leadership

• Performance Management: Lead FOH operations with elite standards and give real-time feedback that keeps service sharp
• Coaching & Development: Mentor staff to raise service quality lead performance reviews and manage progressive discipline when needed
• Culture Driver: Model our mission in every guest and teammate interaction and set the tone for the shift

Guest Excellence

• Experience Oversight: Execute service standards that exceed expectations and build brand loyalty inLancaster PA
• Conflict Resolution: Step in on complex guest concerns and support your team with calm expert solutions
• Revenue Promotion: Spot opportunities for upselling leverage guest feedback and drive social media engagement

Operations & Administration

• Operational Mastery: Maintain full proficiency across all FOH stations and procedures
• Growth Focused: Drive revenue by managing guest feedback channels and monitoring social engagement
• Operations: Oversee opening/closing procedures with strict adherence to standards
• Administration: Use tech to manage schedules timecards performance reviews and ordering with high accuracy

What You Bring

• Experience: 4 years of management in a high-volume setting. Hospitality leadership and POS proficiency preferred
• Communication: Exceptional verbal and written skills. You can rally a team and handle guests with professionalism
• Traits: Detail-oriented self-motivated and proactive. You prioritize well and solve challenges fast
• Availability: Flexible schedule required including evenings weekends and holidays
• Technology: Proficiency in Microsoft 365 (Outlook Teams Word Excel) HRIS platforms for scheduling/timesheets and reservation systems

Ready to lead service excellence as aGuest Service ManagerinLancaster PA

Apply today: Send your resume to