About Proficient Auto Logistics

Job Summary

Essential Duties and Responsibilities

• Receives reviews and acknowledges cargo claims damage notifications and FNOL in a timely manner
• Monitors claims management software and activities to identify and implement quality improvement initiatives
• Evaluates claims experience based upon driver category to assess damage type severity and costs
• Investigates negotiates and processes cargo claims in accordance with various customers policies and procedures within industry standards
• Follows standard operating procedures to appropriately review handle and settle large volumes of claims in a timely manner
• Requests claims documentation from dealers customers claimants and insurers
• Reviews updates and reports cargo claims data to support process improvement and operating performance measures
• Works with Claims Management team members to determine cargo claims damage liability
• Collaborate with drivers dealers customers and insurers to collect and communicate cargo claim information
• Communicates outcomes of cargo claim acceptance or denial decisions to owner-operators and/or customers
• Submits approved claims to accounting for payment processing
• Additional duties assigned as needed

Requirements

• High school education or GED required.
• Two years of prior claims processing experience preferred.
• Auto hauling or transportation industry experience preferred.

Skills and Abilities

• Exceptional written and oral communication skills
• Exceptional time management and organizational skills
• Exceptional analytical and critical thinking skills
• Knowledge of DOT/FMCSA regulations
• Knowledge of MS Office software including Word Excel and Outlook
• Ability to resolve and de-escalate conflict
• Ability to drive change and improve processes
• Ability to build and nurture relationships
• Ability to work in a fast-paced environment and make time-sensitive deadlines
• Ability to prioritize and manage multiple tasks
• Willingness to travel up to 10%