Support Specialist L1, POS (Australia)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- Mid-level support professional to handle Food and Beverage point-of-sale software (POS) support in hotel and restaurant environments for Australia.
- Support includes understanding Food and Beverage operations gathering user requirements and installing and setting up equipment (e.g. servers).
- This includes workstations printers and other relevant devices as well as system configuration site surveys equipment and remote system testing and basic documentation.
- Knowledge of network cable connections for multiple hardware devices is required.
- Ensure the solution meets specifications and functions per customer specific operational workflow.
- Report on the additional functional requests from customers to our internal Product and Development team.
- Answer operational and application questions and consult the customer.
- Work coordination with various internal technical teams such as Product Team / Implementation Team / Development Team etc.
- Remote based support of all Shiji applications and hardware.
- Support scheduled after hours on-call roster.
Qualifications :
- An understanding of and a minimum of 2 years experience in the Hospitality Industry.
- Previous experience with software troubleshooting hardware and software installation/upgrades.
- IT Knowledge a plus.
Additional Information :
Interested
We look forward to your application including your possible starting date and salary expectations.
We thank all applicants for their interest however only those candidates selected for interviews will be contacted.
Remote Work :
No
Employment Type :
Full-time
About Company
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 19 ... View more
