General Manager

• Assume full responsibility for shop organization service operations presentations product quality customer satisfaction and food safety and health regulations
• Create staff schedules manage hours that includes end of day close out to ensure everyone is properly clocked in/out and tips are allocated.
• Work with staff to ensure proper training and job knowledge
• Oversee all staff duties and manager stations during service hours
• Hire and train new store is sufficiently staffed.
• Elevate performance with generally accepted leadership tenets
• Ensure staff routinely follows all procedures
• Maintain acceptable ticket times
• Deliver outstanding customer service; resolve any issues immediately

• Maintain strong relationships with vendors and purveyors
• Track daily inventory; prepare and place food orders to maintain adequate inventory levels. Drive to food store if needed or have Shift Leader pick up product.
• Add and delete point of sale menu items as needed
• Receive food deliveries inspect for accuracy and quality
• Maintain adequate inventory of handmade products
• Label and date delivery items and rotate into inventory
• Prepare recipes for daily specials
• Maintain biscuit levels throughout service
• Maintain daily record of cash flow
• Handle cash-outs at the end of a shift
• Prepare cash drawer for next shift
• Count and balance safe; prepare and make deposits
• Ensures all equipment is in proper working order and available for use. Troubleshoot when needed and reaches out to vendors/third parties if not able to properly fix.
• Drafts and implements preventive maintenance schedules for buildings and equipment.

• Receive orders from catering division to execute.

• Other duties as assigned.

• High School Diploma or equivalent some college preferred
• Minimum of 3 years experience in food service such as bakery/café/retail/restaurant environment.
• Minimum of 2 years experience managing people. Proven leadership abilities are a must.
• Valid Drivers License Required
• Must have attention to detail.
• Creative approach to problem solving
• Ability to communicate effectively
• Familiarity with iPad-based POS system; experience with Spot On is a plus but not required
• Microsoft Office and Google products experience
• Must have friendly and warm demeanor and be able to maintain a positive attitude
• Ability to promote a culture of gratitude

Required Experience:

Director