General Manager – Campus Dining

Lead the Future of Campus Dining

Are you a strategic hospitality leader with a proven track record of managing complex multi-unit food operations The University of Tennessee at Martin is seeking a General Manager to serve as the senior-most leader for our campus dining ecosystem.

In this high-visibility role you will be the primary architect of the student experience overseeing a diverse portfolio that includes Residential Dining High-End Catering and Retail operations. If you are a Manager of Managers who thrives on financial accountability and client partnership we want to hear from you.

Key Responsibilities

• Strategic & Operational Leadership: Direct all contract management services for the account providing a local vision that sustains growth and elevates service standards.
• Financial Accountability: Take full ownership of the P&L including budgeting revenue forecasting cost control and payroll oversight for a high-volume unit.
• Team Excellence: Lead mentor and develop a management-level administrative team fostering a culture of professional growth and high-level accountability.
• Client Partnership: Act as the primary point of contact for University stakeholders ensuring total contract compliance and exceptional client satisfaction.
• Innovation: Implement data-driven solutions and creative dining concepts to optimize profitability and the student experience.

Requirements

• Leadership Depth: Minimum of 5 years in a formal management role with specific experience supervising other manager-level reports (Manager of Managers).
• Industry Expertise: Minimum of 5 years of food service management experience ideally within a high-volume campus hospital or corporate environment.
• Financial Acumen: Proven history of full P&L ownership including budgeting and revenue optimization for multi-outlet operations (Residential Retail and Catering).
• Education: Bachelors degree or an equivalent combination of education and directly relevant leadership experience.
• Compliance: Deep knowledge of food safety (ServSafe) sanitation standards and workplace safety regulations.

Preferred Qualifications

• Experience leading large-scale contract foodservice operations (e.g. Higher Ed or large institutional systems).
• A career history showing stable tenure and progressive growth (averaging 3 years in previous leadership roles).
• Exceptional communication skills with the ability to pivot between strategic boardrooms and high-paced operational floors.

Why Join Us

This is an opportunity to lead a premier institutions dining program where your financial expertise and passion for hospitality directly impact thousands of daily lives. We offer a collaborative environment competitive benefits and a platform for senior-level professional impact.

The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.