Customer Service Representative

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment chemicals supplies and services essential in healthcare scientific research safety and education. As a global leader in serving the scientific community the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier cleaner and safer. Their global team delivers innovative technologies convenient procurement solutions and pharmaceutical services through industry-leading brands.

Position: Customer Service Representative
Location: Bridgewater NJ - 08869
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Shift: Day Shift - 08:00 AM to 05:00 PM

Summary:

Seeking a detail-oriented customer service professional with experience in quote management order processing and customer coordination. The role focuses on proactive follow-up of service quotes ensuring timely order conversion maintaining accurate records and collaborating with cross-functional teams to support efficient operations and customer satisfaction.

Responsibilities:

• Proactively track all open service quotes and conduct systematic follow-up to drive order conversion.
• Maintain a structured follow-up cadence through calls emails and SFDC updates to ensure no opportunities are missed.
• Identify and escalate high-value or at-risk quotes to sales leadership.
• Analyze quote activity and provide insights on trends customer feedback and lost opportunities.

• Convert accepted quotes into sales orders accurately and efficiently.
• Manage payment processing and collaborate with Accounts Receivable Accounts Payable and Credit teams as needed.
• Coordinate with production planning and logistics teams to ensure timely fulfillment.
• Communicate order updates delays or changes to customers as needed.
• Support continuous improvement efforts related to quoting accuracy follow-up and turnaround time.

• Maintain accurate records of quotes follow-ups and customer interactions in SFDC and ERP systems.
• Generate reports on quote volume conversion rates and follow-up effectiveness.
• Ensure data integrity and compliance with company processes.