Customer Service Representative

Title: Customer Service Representative
Pay Rate Range: $17.00 $19.00/hr (DOE)
Employment Type: Contract (6 months; potential extension)
Schedule: Full-time Monday Friday (7:30 AM 4:00 PM Utah Time)
Location: Salt Lake City UT (100% Onsite during training; potential hybrid thereafter)
Job Code: 1983

Overview

Tekberry is seeking a Customer Service Representative I to support our client a Medical Devices Group a global leader in advanced infusion and enteral feeding systems that improve patient safety and save lives. This role supports customer service operations by assisting with order processing customer inquiries and product support in a fast-paced mission-driven environment.

This is an entry-level opportunity ideal for candidates with strong communication skills attention to detail and a passion for providing excellent customer support.

Important Note:
Training is fully onsite and requires strict attendance. Candidates must complete onboarding successfully before any potential consideration for hybrid work. A minimum of 6 months onsite is expected and remote work is not guaranteed.

As a Tekberry W2 employee you will have access to health benefits including medical dental and vision options.

Key Responsibilities

Customer Support & Communication

Respond to customer inquiries via email regarding product questions service requests and order support
Provide accurate and timely responses while maintaining a professional and compassionate tone
Investigate and resolve customer issues escalating urgent concerns when necessary

Order Processing & ERP Systems

Process customer orders service requests and product repair requests within ERP systems
Generate and send order confirmations
Manage customer expectations regarding delivery timelines and order status

Returns Replacements & Issue Resolution

Process replacement orders and coordinate returns including issuing shipping labels
Support pricing disputes and assist in resolution processes
Provide warranty information and assist with product-related concerns

Cross-Functional Support

Collaborate with customer service sales and internal teams to resolve customer needs
Assist with reporting projects and additional customer-related tasks
Participate in team initiatives to improve customer experience and operational efficiency

Qualifications

Required

High School Diploma or GED
Basic computer skills and proficiency with Microsoft Office (Word Excel Outlook)
Strong communication and customer service skills
Ability to work independently and as part of a team
Strong attention to detail and organizational skills

Preferred

Previous experience in customer service call center or support roles
Experience working with ERP or order entry systems
Experience in a healthcare medical device or technical environment

Work Environment

Fully onsite during training and onboarding period (mandatory attendance required)
Fast-paced collaborative customer service environment
Potential for hybrid flexibility after training (not guaranteed)
Standard full-time schedule aligned with Utah time zone

We need hard-working reliable employees. If you are interested in joining a team that supports life-saving medical technology apply today!

Tekberry is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex national origin age disability veteran status or any other protected category. Tekberry is a certified Minority Business Enterprise (MBE) and a Disadvantaged Business Enterprise (DBE).

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