Guild Leave of Absence (LOA) Specialist

* ANTICIPATED VACANCY *

* START DATE 7/1/2026 *

Leave of Absence (LOA) Specialist
Union: Administrative Guild
Grade: 32
Reports to: Manager/Director of HRIS
FTE: 1.0
Hours: 40

Job Summary:

Human Resources Leave of AbsenceInformation System Specialist will serve as the initial Tier 2 point of contact for BPS employees in providing assistance to help them fulfill their responsibilities including documenting tracking and resolving inquiries in a standardized manner with the goal of delivering excellent customer service to end-users including but not limited to supporting all employees HR Managers RC Managers Department Heads Principals and timekeepers with questions regarding the administration of a leave of absence and or the actual need for a leave of absence.

Essential Job Duties/Functions (in no specific order)

• Review analyze and process request for leave of absence for all employee groups within assigned caseload
• Provides customer satisfaction through effective and timely resolution of inquiries. Ensures requests designated as highpriority receive an immediate response or are routed to the supervisor.
• Informs callers about Human Resources policies and procedures with assistance from supervisor as appropriate.
• Researches questions or concerns and escalates issues to appropriate personnel for resolution when appropriate.
• Makes each interaction a teaching opportunity by promoting future use of online services.
• With supervisory approval informs the development of instructional documentation such as but not limited to FAQs and other knowledge management materials. May work with the DoIT/OiiT team to update content on the Hub Help Center site citywide kiosks training information etc.
• Updates job knowledge and skills by participating in educational opportunities seminars and other similar activities.
• Participates in depositions and grievances related to leave of absence related matter.
• Fulfill request for personnel/ medical file copies.
• Support with requests for files for compliance audits.
• Assists with special projects as assigned.
• Maintains files records or logs as required.
  Performs related duties as required.

Minimum Requirements (Education/Experience/Skills)

• Three (3) years of full-time or equivalent part-time clerical or administrative work in which the major duties included customer service and/or computer experience in an office environment.
• Knowledge of administrative and clerical practices and procedures for evaluation.
• Knowledge of computer software programs such as Microsoft Office and Google Suite to create and edit documents.
• Working knowledge of City of Bostons Human Resources policies practices and procedures preferred.
• Ability to plan organize and process a high volume of work in a timely manner.
• Ability to effectively communicate orally and in writing and to prepare reports and correspondence as required.

Special work conditions:

• Working Hours: 9:00 a.m. 5:00 p.m. (8 hours per day including a one-hour paid lunch).
• Breaks: Employees waive their 15-minute breaks.
• Early Release: Employees waive early release during the months of July and August and on all workdays between Christmas Day and New Years Day.
• Compensation for Waived Time: In lieu of the 15-minute breaks and early release employees receive one (1) additional personal day.
• On-Site Requirement: Due to the nature of the role this position is required to be in person 5 days per week.

NOTE: City of Boston Residency is required for this Administrative Guild Union position.

OTHER IMPORTANT FACTORS TO CONSIDER:

• Location: Bolling Building (2300 Washington Street RoxburyMA 02119
• Schedule: 9:00 AM - 5:00 PM
  - Position is required to work year round - does not follow the school calendar.
• No onsite parking (On street and limited lot parking based on lottery)
• Tier I/II Guild HR employees (not eligible for 501 days):
• Get 1 extra personal day for waiving early release on Fridays (JulyAug) and between Christmas and New Years.
• Work 7-hour days with a 1-hour unpaid lunch
  5-minute break; 15 minutes added to daily schedule.
• On-Site Requirement: Due to the nature of the role this position is required to be in person 5 days per week.

Required Experience:

IC