Function

Our Company

Were Hitachi Digital a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies including GlobalLogic Hitachi Digital Services Hitachi Vantara and more offer comprehensive services that span the entire digital lifecycle from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi integrating domain knowledge and digital capabilities and harnessing the power of the entire portfolio of services technologies and partnerships to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience character perspective and passion for achieving great things in the world are equally as important to us.

Job description

The Team :
We at Hitachi Digital are responsible to ensure that technology is an accelerator not a roadblock for employees work. From troubleshooting hardware to optimizing the software stack we support the tools that keep the organization running smoothly. As a Service Desk team our goal is to provide a seamless technical experience that allows employees to focus on their core objectives.

The Role:
Below are the roles and responsibilities which you will be required to perform.
Provide first-line technical support to end users.
Support the users from multiple region.
Register track and manage tasks in a ticketing system such as Jira.
Log categorize prioritize and track incidents and service requests.
Troubleshoot and resolve standard hardware software access and workplace support issues.
Escalate complex cases to the appropriate support teams when required.
Maintain clear communication with users and provide timely status updates.
Ensure compliance with SLAs internal processes and security requirements.
Maintain and update the teams internal documentation.
Participate in internal IT projects and initiatives.

What youll bring:
We expect you to have the below qualities to be eligible and able to perform this role.
At least one year of experience in the same or a similar position.
Very good communication skills with the ability to build business relationships with management employees and colleagues.
Ability to work effectively in a team and under customer pressure.
Intermediate level of English.
Ability to multitask and prioritize appropriately in a fast-paced environment.
Experience in customer service.
Familiarity with basic network and directory services such as AD DHCP and DNS.
Basic email troubleshooting skills.
Experience in end-user hardware and software troubleshooting.
Experience with Windows 11 and macOS troubleshooting.

Nice to Have
Familiarity with identity and device management systems such as Okta Microsoft 365 Azure Intune and ServiceNow.
ITIL Foundation certification or knowledge of ITIL practices.
Experience with Linux.
Experience with enterprise IT services support such as print management and software deployment tools like MDT.

#LI-AP1

About us

Were a global 1000-stong diverse team of professional experts promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. Were curious passionate and empowered blending our legacy of 110 years of innovation with our shaping our future. Here youre not just another employee; youre part of a tradition of excellence and a community working towards creating a digital future.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.

Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.