Coordinator, Operations Associate

• The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily with continued virtual coordination with the team beyond on-ground hours.
• Coordinate the end-to-end warehouse processes from inbound management to stock handling storing and order dispatching on a timely basis.
• Responsible for steering the warehouse operations to the agreed SLAs and KPIs.
• Proactively recommend and implement operational goals objectives and process improvements.
• Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment.
• Allocate resources to ensure optimal efficiency (scheduling).
• Liaise with the commercial department to actively manage fast and slow-moving lines manage spoilages wastages and shrinkages etc. as well as successful implementation of returns refunds damaged and expired goods.
• Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits.
• Effectively ensure that the implementation of policies procedures and work standards are met.
• Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager.
• Ensure warehouse housekeeping and workplace safety.
• Ensure timely dispatch of orders with 100% accuracy.
• Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
• Maintain positive relationship with external stakeholders such as neighbor suppliers and foodpanda riders.

Qualifications :

• Bachelors degree from a reputable university.
• Strong foundation in operations and first principles (supply chain customer service JIT Six Sigma).
• Knowledge of local industry regulations and compliance.
• Proven stakeholder management across vendors delivery teams and communities.
• Working knowledge of operational KPIs and performance metrics.
• Experience with Warehouse Management Systems demand forecasting and replenishment tools.
• Strong manpower planning and scheduling capabilities in dynamic environments.
• Experience in sales and account management including driving revenue managing key accounts and improving client retention.
• Self-driven with the ability to work independently.
• Excellent communication and interpersonal skills.

Remote Work :

No

Employment Type :

Full-time