Service Catalogue Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
- Accountability for the management and maintenance of Service Catalogue Service Requests Catalogue Service Offerings
- Defining executing monitoring and improving Service Catalogue Management practice
- Setting up and reporting on Service Catalogue Management KPIs
- Ensuring that the IT Service Catalogue contains accurate information
- Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution
- Preparing communication for end users announcing new or retired IT services
- Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice
- Contributing to all other ITIL practices
- Creating a positive customer experience
- Other specific duties as assigned by the team leader
Qualifications :
- At least 5 years of professional experience in IT after completed studies with at least 2 years in a similar position
- Excellent practical knowledge of IT Service Management with hands-on experience implementing managing and improving Service Catalogue and Service Request Catalogue practices within an ITSM solution
- Solid understanding of the IT service lifecycle and the interoperability of complex information systems
- Experience applying internal IT policies (e.g. security data protection) to service definitions and maintaining catalogue data quality in line with classification standards
- Ability to gather document and validate service requirements with Service Owners and business stakeholders
- Ability to produce and interpret Service Catalogue KPIs and drive continuous improvements based on metrics feedback or reviews
- Skill in creating clear user-oriented service descriptions and communicating service changes to end users
- ITIL Expert certificate (non mandatory)
Remote Work :
No
Employment Type :
Full-time
About Company
Ar?s is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services. We are composed of 17 entities across 9 countries that ... View more
