Function

Our Company

Were Hitachi Digital a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies including GlobalLogic Hitachi Digital Services Hitachi Vantara and more offer comprehensive services that span the entire digital lifecycle from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi integrating domain knowledge and digital capabilities and harnessing the power of the entire portfolio of services technologies and partnerships to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience character perspective and passion for achieving great things in the world are equally as important to us.

Job description

The Team

Are you passionate about helping others and solving technical challenges with a smile

As a Service Desk Engineer youll be the first point of contact for our colleagues across the region providing expert guidance and support to ensure a smooth and productive technology experience. Youll need to be a skilled communicator an empathetic listener and a creative problem-solver - ready to tackle a wide range of issues and empower teams with the tools they need to succeed.

This role calls for a strong customer-centric mindset a commitment to delivering exceptional service and a genuine desire to make a positive impact on the people you support. If youre ready to be a technology champion and a trusted advisor wed love to have you on our Team!

The Role
At least one year experience in the same and similar position
Very good communication skills to build business relations with Management
Employees / Colleagues
Ability to work in a team and under customer pressure
Intermediate knowledge of English
Ability to multitask and prioritize appropriately in a fast-paced environment
Experience in customer service
Familiarity with basic network and directory services (AD DHCP DNS)
Basic mail troubleshooting skills
Experience with end user hardware/software problem solving and troubleshooting
Experience with Windows 11 and MacOS troubleshooting
Nice to have:
Familiarity with identity and device management systems such as Okta Microsoft
Office 365 Azure Intune and ServiceNow
ITIL Foundation certification or knowledge of ITIL practices
Experience with Linux
Experience with enterprise IT services support (e.g. print management software
deployment tools like MDT)
Job Responsibilities
Provide 1st and 2nd line remote support for end users (both software and hardware issues)
Register track and manage tasks using a ticketing system (e.g. Jira)
Prepare configure and deploy user workplace equipment (laptops docking stations nperipherals)
Participate in internal IT projects and initiatives

#LI-MS3

About us

Were a global 1000-stong diverse team of professional experts promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. Were curious passionate and empowered blending our legacy of 110 years of innovation with our shaping our future. Here youre not just another employee; youre part of a tradition of excellence and a community working towards creating a digital future.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.

Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.