Director, Technology Delivery

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future weve united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear:financial wellness for all.We help British Columbians achieve their goals through personalized advice innovative technology and genuine human connection.

As one of BCs largest credit unions we serve over200000 membersacross66 brancheswith$18 billion in assets under administration.

If youre passionate about making a difference and want to join a team that values collaboration innovation and purpose join us on the journey.

Learn more:

What this role is all about:

The Director Technology Delivery is a senior people leader accountable for building leading and evolving Beems Technology Delivery capability in alignment with Beems future ways of workingincluding pod/squadâbased delivery clear outcome ownership lean governance and strong crossâfunctional collaboration.

Reporting to the VP Digital Solutions this role leads Business Analysts (BAs) QA Engineers and Technology Delivery Partners to ensure delivery teams are consistently set up for success and achieve highâquality outcomes.

This role is accountable for:

• Technology Delivery enablement and governance (planning capacity reporting risk/issue management and release readiness)
• Maturing analysis and quality engineering practices to reduce rework and improve stability
• Ensures Technology Delivery teams operate effectively within the established agile operating model
• Enabling reliable execution across organizational boundaries through strong stakeholder partnership

What youll do:

1) Delivery Leadership & Team Success

• Lead and develop highâperforming Technology Delivery teams (BAs QA Engineers Technology Delivery Partners) with clear expectations role clarity and strong engagement
• Ensure pods/squads have the right delivery support to succeed (discovery support backlog readiness dependency coordination delivery planning and release readiness)
• Ensure consistent execution of core delivery disciplines (Definition of Ready/Done acceptance criteria quality dependency management and flow) operating within the established agile ceremonies and cadence
• Build a culture of accountability collaboration transparency and predictable delivery outcomes
• Coach leaders and practitioners to improve delivery effectiveness decisionâmaking and stakeholder partnership (without owning enterprise agile coaching)

2) Analysis & Quality Engineering Excellence

• Strengthen business analysis practices that enable clear outcomes and highâquality delivery (problem framing discovery support story slicing acceptance criteria and stakeholder alignment)
• Advance quality engineering practices across initiatives (riskâbased testing automation strategy enablement nonâfunctional testing alignment and release readiness)
• Ensure QA Engineers are engaged early to drive quality upstream (testability acceptance criteria nonâfunctional considerations and defect prevention)
• Define and socialize standards templates tools and playbooks that improve consistency and reduce reworkkeeping practices lean and outcomeâfocused
• Where valuable establish and sustain communities of practice for BA and QA disciplines

3) Delivery Enablement Planning Capacity & Governance

• Own delivery enablement and governance for Technology Delivery including intake support prioritization support inputs delivery health reporting and risk/issue management
• Establish and manage capacity planning for BAs QA Engineers and Delivery Partners across pods/squadsbalancing demand skills and availability
• Provide transparent delivery reporting and escalation on progress impediments risks and dependencies; drive resolution of systemic blockers
• Partner with Technology and nonâTechnology stakeholders to translate priorities into feasible sequencing and delivery plans

4) Stakeholder & Partner Collaboration

• Partner with Product leadership outside Technology to ensure shared accountability clear handoffs and aligned outcomes from discovery through release
• Collaborate with Architecture Development Enterprise Data Security and Operations to enable endâtoâend delivery success while clarifying ownership boundaries
• Build and manage effective relationships with external delivery partners/vendors as needed ensuring alignment performance and outcome accountability
• Represent Technology Delivery in planning and governance forums ensuring decisions consider delivery impacts (capacity risk sequencing and quality)

5) Talent Development & Capability Growth

• Recruit develop and retain delivery talent across BA QA Engineering and delivery partner roles
• Provide coaching mentoring and performance leadership that strengthens craft excellence team effectiveness and leadership bench strength
• Establish clear career pathways and progression expectations aligned to Beems values and job architecture
• Foster inclusive psychologically safe teams that continuously learn improve and share knowledge

Measures of Success

• Team success & engagement: strong engagement and retention; clear development pathways for BAs QA Engineers and Delivery Partners
• Predictable delivery: improved reliability of commitments; reduced carryâover; clearer dependency management and escalation effectiveness
• Quality outcomes: fewer lateâstage defects; reduced production incidents attributable to delivery process gaps; improved release readiness and regression effectiveness
• Reduced rework: stronger discovery/backlog readiness clearer acceptance criteria improved endâtoâend validation and test coverage
• Stakeholder confidence: strong satisfaction from Product and business partners outside Technology and effective collaboration with internal/external partners
• Delivery maturity within the agile operating model: measurable improvements in flow (e.g. reduced lead time from ready to done) without expanding process overhead

What youll bring:

• Bachelors degree in Business Technology Engineering or a related field (or equivalent experience)
• 12 years of progressive experience in technology delivery including senior leadership experience across Business Analysis QA/Quality Engineering delivery governance and partner management
• Demonstrated success operating in agile delivery environments (Scrum/Kanban/Hybrid) and enabling pods/squads to deliver reliably within an established enterprise agile model
• Strong expertise in quality engineering practices (test strategy automation enablement riskâbased testing nonâfunctional testing alignment and release readiness)
• Proven ability to scale and mature Business Analysis practices (discovery support problem framing story quality acceptance criteria and stakeholder alignment)
• Experience building and managing capacity models workforce planning and skill development across multiâdiscipline delivery teams
• Strong stakeholder management and influencing skills across Product Architecture Development Data Security and Operations
• Experience managing external delivery partners and vendors including performance management and outcome accountability
• Working knowledge of modern delivery tooling and reporting (e.g. Azure DevOps Jira/Confluence test management tools CI/CD and delivery dashboards)

Your Total Rewards

At Beem we believegreat workdeserves great a Total Rewards packagethatsmore than competitiveitsdesigned to help you shine. From your pay to your peace of mindwevegot your back.

Compensation

Annual salary range: $151000 -188000

Your pay reflects the skills experience and unique strengths you bring. We review salaries every year.

Health and wellness

Wereinvested in your well-being

• Extended health coverage including mental health support.
• Dental care that keeps you smiling.
• Disability coverage for peace of mind.

Time away: Restisntextraitsessential

• Take the time you need to relax explore or just catch up on life with vacation and personal days.

Your future self will thank you.

• In-house financial advice to help you plan ahead.
• Flexible options to add your own contributions.

Beem memberperks

Little extras that makea big difference.

• Free banking accounts.
• Preferred financialperks.

The bottom line

Your Total Rewardsarentjust a packagetheyrea reflection of our values. We build together by celebrating successownit by investing in your growth andkeepthings welcoming by making sure you feel supported at work at home and wherever your journey takes you.

At Beem we are BOLD and AlwaysWelcomingand our values are at the forefront of everything we do!

• Build Together: You are a team player who thrives on collaboration sparks ideas and fosters inclusivity.
• Own It: You are ready to take charge drive change and deliver outstanding results.
• Lead with Agility: You are a dynamic adaptable thinker who thrives on challenge and innovation.
• Driven by Curiosity: You are eager to explore learn and shape the future.

Ready to join

Visit us at learn more about whatitslike to work for Beem Credit Union!Wesincerely thankall applicants for their interest; however only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage allqualiïedcandidates to apply. We are committed to a fair andequitablehiring process for all candidates. All applications are reviewed by a member of our team.

Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation decolonization and building strong connected relationships.

Required Experience:

Director