As aSalesforce Agentforce Consultant you will design and implement AIpowered service solutions leveraging Salesforce Agentforce Service Cloud and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI.
Your Key Responsibilities:
Design and configureSalesforce Agentforce and Service Cloudsolutions for service and contact center use cases
Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
Configure Service Cloud capabilities such as:
Case Management
OmniChannel
Knowledge
Salesforce Flows
Implement and optimize AIassisted agent features including:
Case and conversation summarization
Recommended responses
Productivity enhancements
Work closely with companys architects developers and integration teams to ensure scalable and secure solutions
Support testing deployment and post golive hypercare activities
Maintain configuration documentation and ensure compliance withresponsible AI and data governance standards
Contribute to reusable assets accelerators and best practices within the companys Salesforce Practice
Required Qualifications:
5 years of experience inSalesforce Service Cloud implementations
Handson experience or strong exposure toSalesforce Agentforce / Einstein AI
Strong understanding of contact center operations and customer service workflows
Experience delivering solutions inAgile or SAFe environments
Strong communication skills to articulate AI and automation concepts to business users
Bilingual - English and Japanese
Preferred Qualifications:
Salesforce Service Cloud Consultant certification
Experience with chatbots virtual agents or conversational AI platforms
Exposure to Salesforce Data Cloud integrations
Required Skills:
As aSalesforce Agentforce Consultant you will design and implement AIpowered service solutions leveraging Salesforce Agentforce Service Cloud and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI.
Your Key Responsibilities:
Design and configureSalesforce Agentforce and Service Cloudsolutions for service and contact center use cases
Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
Configure Service Cloud capabilities such as:
Case Management
OmniChannel
Knowledge
Salesforce Flows
Implement and optimize AIassisted agent features including:
Case and conversation summarization
Recommended responses
Productivity enhancements
Work closely with companys architects developers and integration teams to ensure scalable and secure solutions
Support testing deployment and post golive hypercare activities
Maintain configuration documentation and ensure compliance withresponsible AI and data governance standards
Contribute to reusable assets accelerators and best practices within the companys Salesforce Practice
Required Qualifications:
5 years of experience inSalesforce Service Cloud implementations
Handson experience or strong exposure toSalesforce Agentforce / Einstein AI
Strong understanding of contact center operations and customer service workflows
Experience delivering solutions inAgile or SAFe environments
Strong communication skills to articulate AI and automation concepts to business users
Bilingual - English and Japanese
Preferred Qualifications:
Salesforce Service Cloud Consultant certification
Experience with chatbots virtual agents or conversational AI platforms
Exposure to Salesforce Data Cloud integrations
Required Education:
JLPT N1
As a Salesforce Agentforce Consultant you will design and implement AIpowered service solutions leveraging Salesforce Agentforce Service Cloud and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI. Your Key Res...
As aSalesforce Agentforce Consultant you will design and implement AIpowered service solutions leveraging Salesforce Agentforce Service Cloud and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI.
Your Key Responsibilities:
Design and configureSalesforce Agentforce and Service Cloudsolutions for service and contact center use cases
Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
Configure Service Cloud capabilities such as:
Case Management
OmniChannel
Knowledge
Salesforce Flows
Implement and optimize AIassisted agent features including:
Case and conversation summarization
Recommended responses
Productivity enhancements
Work closely with companys architects developers and integration teams to ensure scalable and secure solutions
Support testing deployment and post golive hypercare activities
Maintain configuration documentation and ensure compliance withresponsible AI and data governance standards
Contribute to reusable assets accelerators and best practices within the companys Salesforce Practice
Required Qualifications:
5 years of experience inSalesforce Service Cloud implementations
Handson experience or strong exposure toSalesforce Agentforce / Einstein AI
Strong understanding of contact center operations and customer service workflows
Experience delivering solutions inAgile or SAFe environments
Strong communication skills to articulate AI and automation concepts to business users
Bilingual - English and Japanese
Preferred Qualifications:
Salesforce Service Cloud Consultant certification
Experience with chatbots virtual agents or conversational AI platforms
Exposure to Salesforce Data Cloud integrations
Required Skills:
As aSalesforce Agentforce Consultant you will design and implement AIpowered service solutions leveraging Salesforce Agentforce Service Cloud and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI.
Your Key Responsibilities:
Design and configureSalesforce Agentforce and Service Cloudsolutions for service and contact center use cases
Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
Configure Service Cloud capabilities such as:
Case Management
OmniChannel
Knowledge
Salesforce Flows
Implement and optimize AIassisted agent features including:
Case and conversation summarization
Recommended responses
Productivity enhancements
Work closely with companys architects developers and integration teams to ensure scalable and secure solutions
Support testing deployment and post golive hypercare activities
Maintain configuration documentation and ensure compliance withresponsible AI and data governance standards
Contribute to reusable assets accelerators and best practices within the companys Salesforce Practice
Required Qualifications:
5 years of experience inSalesforce Service Cloud implementations
Handson experience or strong exposure toSalesforce Agentforce / Einstein AI
Strong understanding of contact center operations and customer service workflows
Experience delivering solutions inAgile or SAFe environments
Strong communication skills to articulate AI and automation concepts to business users
Bilingual - English and Japanese
Preferred Qualifications:
Salesforce Service Cloud Consultant certification
Experience with chatbots virtual agents or conversational AI platforms
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