Consultant – Salesforce Agentforce Consultant

NEXUS CORPORATION

Job Location:

Tokyo - Japan

Salary: Not Disclosed

Experience Required: 6-7years

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Salesforce Agentforce Consultant you will design and implement AIpowered service solutions leveraging Salesforce Agentforce Service Cloud and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI.

Your Key Responsibilities:

Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
Configure Service Cloud capabilities such as:
- Case Management
- OmniChannel
- Knowledge
- Salesforce Flows
Implement and optimize AIassisted agent features including:
- Case and conversation summarization
- Recommended responses
- Productivity enhancements
Work closely with companys architects developers and integration teams to ensure scalable and secure solutions
Support testing deployment and post golive hypercare activities
Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
Contribute to reusable assets accelerators and best practices within the companys Salesforce Practice

Required Qualifications:

5 years of experience in Salesforce Service Cloud implementations
Handson experience or strong exposure to Salesforce Agentforce / Einstein AI
Strong understanding of contact center operations and customer service workflows
Experience delivering solutions in Agile or SAFe environments
Strong communication skills to articulate AI and automation concepts to business users
Bilingual - English and Japanese

Preferred Qualifications:

Salesforce Service Cloud Consultant certification
Experience with chatbots virtual agents or conversational AI platforms
Exposure to Salesforce Data Cloud integrations

Required Skills:

Your Key Responsibilities:

Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
Configure Service Cloud capabilities such as:
- Case Management
- OmniChannel
- Knowledge
- Salesforce Flows
Implement and optimize AIassisted agent features including:
- Case and conversation summarization
- Recommended responses
- Productivity enhancements
Work closely with companys architects developers and integration teams to ensure scalable and secure solutions
Support testing deployment and post golive hypercare activities
Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
Contribute to reusable assets accelerators and best practices within the companys Salesforce Practice

Required Qualifications:

5 years of experience in Salesforce Service Cloud implementations
Handson experience or strong exposure to Salesforce Agentforce / Einstein AI
Strong understanding of contact center operations and customer service workflows
Experience delivering solutions in Agile or SAFe environments
Strong communication skills to articulate AI and automation concepts to business users
Bilingual - English and Japanese

Preferred Qualifications:

Salesforce Service Cloud Consultant certification
Experience with chatbots virtual agents or conversational AI platforms
Exposure to Salesforce Data Cloud integrations

Required Education:

JLPT N1

Your Key Responsibilities:

Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
Configure Service Cloud capabilities such as:
- Case Management
- OmniChannel
- Knowledge
- Salesforce Flows
Implement and optimize AIassisted agent features including:
- Case and conversation summarization
- Recommended responses
- Productivity enhancements
Work closely with companys architects developers and integration teams to ensure scalable and secure solutions
Support testing deployment and post golive hypercare activities
Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
Contribute to reusable assets accelerators and best practices within the companys Salesforce Practice

Required Qualifications:

5 years of experience in Salesforce Service Cloud implementations
Handson experience or strong exposure to Salesforce Agentforce / Einstein AI
Strong understanding of contact center operations and customer service workflows
Experience delivering solutions in Agile or SAFe environments
Strong communication skills to articulate AI and automation concepts to business users
Bilingual - English and Japanese

Preferred Qualifications:

Salesforce Service Cloud Consultant certification
Experience with chatbots virtual agents or conversational AI platforms
Exposure to Salesforce Data Cloud integrations

Required Skills:

Your Key Responsibilities:

Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
Configure Service Cloud capabilities such as:
- Case Management
- OmniChannel
- Knowledge
- Salesforce Flows
Implement and optimize AIassisted agent features including:
- Case and conversation summarization
- Recommended responses
- Productivity enhancements
Work closely with companys architects developers and integration teams to ensure scalable and secure solutions
Support testing deployment and post golive hypercare activities
Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
Contribute to reusable assets accelerators and best practices within the companys Salesforce Practice

Required Qualifications:

5 years of experience in Salesforce Service Cloud implementations
Handson experience or strong exposure to Salesforce Agentforce / Einstein AI
Strong understanding of contact center operations and customer service workflows
Experience delivering solutions in Agile or SAFe environments
Strong communication skills to articulate AI and automation concepts to business users
Bilingual - English and Japanese