Senior Designated Services Engineer (Shift Mon Fri, 9 a.m. – 6 p.m. EST)

Pure Storage

Job Location:

Raleigh, WV - USA

Monthly Salary: $ 97000 - 167000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As aSenior Designated Services Engineerfor FlashBlade you will champion customer success by delivering world-class technical support to our most strategic named accounts. Operating within our elite 24x7 global technical services organization your mission is to maximize platform reliability and resolve high-stakes multi-platform infrastructure anomalies. You will differentiate yourself by building trusted-advisor relationships with account stakeholders while collaborating across engineering and account teams to drive rapid issue resolution.

WHAT YOULL DO

Own and Drive Strategic Technical Resolutions:Lead the triage diagnosis and resolution of complex hardware software and environmental anomalies within the FlashBlade ecosystem to guarantee business continuity for high-value named accounts.
Cultivate Trusted Account Relationships:Act as the primary technical point of contact for assigned accounts proactively evaluating infrastructure health and aligning support strategies with clear real-time stakeholder communication.
Manage Hot Escalations:Architect and lead cross-functional multi-participant resolution streams during critical outages and hot escalations synthesizing engineering capabilities with customer-facing leadership.
Scale Organizational Intelligence:Author high-impact technical documentation FAQs and knowledge base articles to scale solutions globally while actively mentoring and coaching junior support engineers.
Must be able to work the following shift: Monday - Friday 9:00 am - 6:00 pm EST

WHAT YOU BRING

Experience:A minimum of 5 years of experience in a customer-facing and or technical technial support role
Enterprise Infrastructure Troubleshooting Expertise:Mastery in diagnosing complex multi-vendor environmental issues spanning Linux/Unix systems networked storage architectures and advanced enterprise server setups.
Advanced Networking Capabilities:Deep technical proficiency in triaging analyzing and resolving Ethernet IP and high-performance file/object storage communication layer protocols.
High-Stakes Incident Leadership:Proven capability to direct technical communication and handle critical customer situations effectively when presenting technical realities to executive leadership.
Cross-Functional Collaboration Skills:Demonstrated ability to build strong internal networks across engineering product and account teams to accelerate product improvements and bug fixes.

In-Office Commitment: We are primarily an in-office environment and therefore you will be expected to work from the Lehi or North Carolina office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$97000 - $167000 USD

WHAT YOU CAN EXPECT FROM US:

Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.

Required Experience:

Senior IC

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.This type of workwork that changes the worldis what the tech industry was founded on. So if yo...