Global Strategic Account Service Director

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As the Global Strategic Account Service Director for Everpures most valued global enterprise relationships you will drive mutual innovation and measurable value creation. You are the primary architect of the customer service journey ensuring our technology and services align perfectly with our clients core business missions. By matrix-leading cross-functional experts and collaborating with Sales and Product leadership you transform complex service portfolios into strategic business advantages that solidify Everpure as a trusted advisor.

WHAT YOULL DO

• Drive Strategic Outcomes: Serve as the single point of accountability for the end-to-end customer experience partnering with Sales to execute 3-year integrated account plans that maximize customer loyalty and wallet share.
• Lead Matrixed Delivery Teams: Orchestrate a dedicated global team of Service Account Managers Engineers and Customer Success Managers to ensure high-quality consistent service delivery and proactive resolution of high-level escalations.
• Design the Customer Lifecycle: Architect the service-focused vision and relationship roadmap championing customer requirements directly into Everpures Engineering and Product roadmaps to drive account-based innovation.
• Optimize Business Performance: Manage account-level profitability and retention strategies maintaining World Class CSAT and NPS scores while targeting 100% renewal rates through value-add service adoption.
• Govern Program KPIs: Own and communicate the success index for strategic accounts to senior executive leadership utilizing data-driven insights to establish a company-wide culture of customer-centricity.

WHAT YOU BRING

• Executive Relationship Leadership: Proven ability to build and manage influential partnerships at the C-suite level acting as a trusted advisor to global enterprise organizations.
• Matrix & Cross-Functional Mastery: Expert-level skill in leading diverse indirect teams (Sales Engineering Finance and Support) to achieve unified customer outcomes in a fast-paced environment.
• Advanced Business & Financial Acumen: Proficiency in managing account profitability identifying revenue opportunities and translating technical service delivery into tangible business value for the customer.
• Operational Excellence: Deep experience in designing service delivery models lifecycle management and continuous improvement activities to resolve complex organizational challenges.
• Location: We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara or Lehi office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.